# WebsmsPanel — Omni-Channel CPaaS

> Bulk SMS, RCS, WhatsApp Business API, and SIP/IVR coverage across 190+ countries from RemotIQ Pty Ltd.
> Self-serve coverage explorer, per-country pricing in 8 currencies, and 10 native CRM integrations.

## Products

- [Bulk SMS](https://websmspanel.com/en/products/bulk-sms): Reach every mobile in 100+ countries.
- [RCS Messaging](https://websmspanel.com/en/products/rcs): Rich, branded messaging on the operator's native inbox.
- [WhatsApp Business API](https://websmspanel.com/en/products/whatsapp): Conversational commerce on the world's largest messaging app.
- [SIP / IVR](https://websmspanel.com/en/products/sip-ivr): Cloud voice with full SIP trunking and programmable IVR.

## CRM Integrations (10)

- [Salesforce](https://websmspanel.com/en/integrations/salesforce): Connect via REST or our native Salesforce plugin. Two-way messaging, templated campaigns, and conversation logs land back in Salesforce contact timelines automatically.
- [HubSpot](https://websmspanel.com/en/integrations/hubspot): Connect via REST or our native HubSpot plugin. Two-way messaging, templated campaigns, and conversation logs land back in HubSpot contact timelines automatically.
- [Zoho CRM](https://websmspanel.com/en/integrations/zoho): Connect via REST or our native Zoho CRM plugin. Two-way messaging, templated campaigns, and conversation logs land back in Zoho CRM contact timelines automatically.
- [Microsoft Dynamics 365](https://websmspanel.com/en/integrations/dynamics-365): Connect via REST or our native Microsoft Dynamics 365 plugin. Two-way messaging, templated campaigns, and conversation logs land back in Microsoft Dynamics 365 contact timelines automatically.
- [Zendesk](https://websmspanel.com/en/integrations/zendesk): Connect via REST or our native Zendesk plugin. Two-way messaging, templated campaigns, and conversation logs land back in Zendesk contact timelines automatically.
- [Pipedrive](https://websmspanel.com/en/integrations/pipedrive): Connect via REST or our native Pipedrive plugin. Two-way messaging, templated campaigns, and conversation logs land back in Pipedrive contact timelines automatically.
- [Freshsales](https://websmspanel.com/en/integrations/freshsales): Connect via REST or our native Freshsales plugin. Two-way messaging, templated campaigns, and conversation logs land back in Freshsales contact timelines automatically.
- [Freshdesk](https://websmspanel.com/en/integrations/freshdesk): Connect via REST or our native Freshdesk plugin. Two-way messaging, templated campaigns, and conversation logs land back in Freshdesk contact timelines automatically.
- [ERPNext](https://websmspanel.com/en/integrations/erpnext): Connect via REST or our native ERPNext plugin. Two-way messaging, templated campaigns, and conversation logs land back in ERPNext contact timelines automatically.
- [Odoo](https://websmspanel.com/en/integrations/odoo): Connect via REST or our native Odoo plugin. Two-way messaging, templated campaigns, and conversation logs land back in Odoo contact timelines automatically.

## Enterprise Platform

- [Enterprise Platform](https://websmspanel.com/en/enterprise-platform): private CPaaS deployments — your cluster, your region, ISO 27001 / GDPR controls, 24/7 NOC.

## Hosted PBX (BYOC)

- [Hosted PBX with BYOC](https://websmspanel.com/en/hosted-pbx): managed cloud PBX with bring-your-own-carrier — FreeSWITCH + Kamailio under the hood, IVR builder, ACD queues, recording, REST API.

## Partner Program

- [Partner With Us](https://websmspanel.com/en/partner): system-integrator program with revenue share + co-marketing.

## Open Source consulting

- [Jasmin SMS Gateway](https://websmspanel.com/en/opensource/jasmin-sms): Get expert hands on Jasmin SMS Gateway from a team that runs production CPaaS at carrier scale.
- [Kannel SMS / WAP Gateway](https://websmspanel.com/en/opensource/kannel): Get expert hands on Kannel from a team that runs production CPaaS at carrier scale.
- [Kamailio SIP Server](https://websmspanel.com/en/opensource/kamailio): Kamailio is the SIP signalling backbone behind most large carrier and CPaaS voice deployments — registrar, routing, load-balancing, dispatcher, and edge-NAT all in one C-based daemon.
- [FreeSWITCH Voice Platform](https://websmspanel.com/en/opensource/freeswitch): Get expert hands on FreeSWITCH from a team that runs production CPaaS at carrier scale.

## Country Coverage (104 countries)

- [🇦🇫 Afghanistan](https://websmspanel.com/en/afghanistan): SMS · WhatsApp · SIP/IVR
- [🇦🇱 Albania](https://websmspanel.com/en/albania): SMS · WhatsApp · SIP/IVR
- [🇩🇿 Algeria](https://websmspanel.com/en/algeria): SMS · WhatsApp · SIP/IVR
- [🇦🇴 Angola](https://websmspanel.com/en/angola): SMS · WhatsApp · SIP/IVR
- [🇦🇷 Argentina](https://websmspanel.com/en/argentina): SMS · RCS · WhatsApp · SIP/IVR
- [🇦🇲 Armenia](https://websmspanel.com/en/armenia): SMS · WhatsApp · SIP/IVR
- [🇦🇺 Australia](https://websmspanel.com/en/australia): SMS · RCS · WhatsApp · SIP/IVR
- [🇦🇹 Austria](https://websmspanel.com/en/austria): SMS · RCS · WhatsApp · SIP/IVR
- [🇦🇿 Azerbaijan](https://websmspanel.com/en/azerbaijan): SMS · WhatsApp · SIP/IVR
- [🇧🇭 Bahrain](https://websmspanel.com/en/bahrain): SMS · WhatsApp · SIP/IVR
- [🇧🇩 Bangladesh](https://websmspanel.com/en/bangladesh): SMS · WhatsApp · SIP/IVR
- [🇧🇪 Belgium](https://websmspanel.com/en/belgium): SMS · RCS · WhatsApp · SIP/IVR
- [🇧🇴 Bolivia](https://websmspanel.com/en/bolivia): SMS · WhatsApp · SIP/IVR
- [🇧🇦 Bosnia and Herzegovina](https://websmspanel.com/en/bosnia-and-herzegovina): SMS · WhatsApp · SIP/IVR
- [🇧🇷 Brazil](https://websmspanel.com/en/brazil): SMS · RCS · WhatsApp · SIP/IVR
- [🇧🇳 Brunei](https://websmspanel.com/en/brunei): SMS · WhatsApp · SIP/IVR
- [🇧🇬 Bulgaria](https://websmspanel.com/en/bulgaria): SMS · RCS · WhatsApp · SIP/IVR
- [🇨🇲 Cameroon](https://websmspanel.com/en/cameroon): SMS · WhatsApp · SIP/IVR
- [🇨🇦 Canada](https://websmspanel.com/en/canada): SMS · RCS · WhatsApp · SIP/IVR
- [🇨🇱 Chile](https://websmspanel.com/en/chile): SMS · RCS · WhatsApp · SIP/IVR
- [🇨🇳 China](https://websmspanel.com/en/china): SMS · RCS · SIP/IVR
- [🇨🇴 Colombia](https://websmspanel.com/en/colombia): SMS · RCS · WhatsApp · SIP/IVR
- [🇨🇷 Costa Rica](https://websmspanel.com/en/costa-rica): SMS · WhatsApp · SIP/IVR
- [🇭🇷 Croatia](https://websmspanel.com/en/croatia): SMS · RCS · WhatsApp · SIP/IVR
- [🇨🇾 Cyprus](https://websmspanel.com/en/cyprus): SMS · WhatsApp · SIP/IVR
- [🇨🇿 Czech Republic](https://websmspanel.com/en/czech-republic): SMS · RCS · WhatsApp · SIP/IVR
- [🇩🇰 Denmark](https://websmspanel.com/en/denmark): SMS · RCS · WhatsApp · SIP/IVR
- [🇩🇴 Dominican Republic](https://websmspanel.com/en/dominican-republic): SMS · WhatsApp · SIP/IVR
- [🇪🇨 Ecuador](https://websmspanel.com/en/ecuador): SMS · WhatsApp · SIP/IVR
- [🇪🇬 Egypt](https://websmspanel.com/en/egypt): SMS · WhatsApp · SIP/IVR
- [🇪🇹 Ethiopia](https://websmspanel.com/en/ethiopia): SMS · WhatsApp · SIP/IVR
- [🇫🇮 Finland](https://websmspanel.com/en/finland): SMS · RCS · WhatsApp · SIP/IVR
- [🇫🇷 France](https://websmspanel.com/en/france): SMS · RCS · WhatsApp · SIP/IVR
- [🇩🇪 Germany](https://websmspanel.com/en/germany): SMS · RCS · WhatsApp · SIP/IVR
- [🇬🇭 Ghana](https://websmspanel.com/en/ghana): SMS · WhatsApp · SIP/IVR
- [🇬🇷 Greece](https://websmspanel.com/en/greece): SMS · RCS · WhatsApp · SIP/IVR
- [🇬🇹 Guatemala](https://websmspanel.com/en/guatemala): SMS · WhatsApp · SIP/IVR
- [🇭🇳 Honduras](https://websmspanel.com/en/honduras): SMS · WhatsApp · SIP/IVR
- [🇭🇰 Hong Kong S.A.R.](https://websmspanel.com/en/hong-kong-sar): SMS · RCS · WhatsApp · SIP/IVR
- [🇭🇺 Hungary](https://websmspanel.com/en/hungary): SMS · RCS · WhatsApp · SIP/IVR
- [🇮🇳 India](https://websmspanel.com/en/india): SMS · RCS · WhatsApp · SIP/IVR
- [🇮🇩 Indonesia](https://websmspanel.com/en/indonesia): SMS · WhatsApp · SIP/IVR
- [🇮🇷 Iran](https://websmspanel.com/en/iran): SMS · SIP/IVR
- [🇮🇶 Iraq](https://websmspanel.com/en/iraq): SMS · WhatsApp · SIP/IVR
- [🇮🇪 Ireland](https://websmspanel.com/en/ireland): SMS · RCS · WhatsApp · SIP/IVR
- [🇮🇱 Israel](https://websmspanel.com/en/israel): SMS · WhatsApp · SIP/IVR
- [🇮🇹 Italy](https://websmspanel.com/en/italy): SMS · RCS · WhatsApp · SIP/IVR
- [🇯🇵 Japan](https://websmspanel.com/en/japan): SMS · RCS · WhatsApp · SIP/IVR
- [🇯🇴 Jordan](https://websmspanel.com/en/jordan): SMS · WhatsApp · SIP/IVR
- [🇰🇿 Kazakhstan](https://websmspanel.com/en/kazakhstan): SMS · WhatsApp · SIP/IVR
- [🇰🇪 Kenya](https://websmspanel.com/en/kenya): SMS · WhatsApp · SIP/IVR
- [🇰🇼 Kuwait](https://websmspanel.com/en/kuwait): SMS · WhatsApp · SIP/IVR
- [🇱🇧 Lebanon](https://websmspanel.com/en/lebanon): SMS · WhatsApp · SIP/IVR
- [🇱🇾 Libya](https://websmspanel.com/en/libya): SMS · WhatsApp · SIP/IVR
- [🇲🇾 Malaysia](https://websmspanel.com/en/malaysia): SMS · RCS · WhatsApp · SIP/IVR
- [🇲🇽 Mexico](https://websmspanel.com/en/mexico): SMS · RCS · WhatsApp · SIP/IVR
- [🇲🇦 Morocco](https://websmspanel.com/en/morocco): SMS · WhatsApp · SIP/IVR
- [🇲🇿 Mozambique](https://websmspanel.com/en/mozambique): SMS · WhatsApp · SIP/IVR
- [🇲🇲 Myanmar](https://websmspanel.com/en/myanmar): SMS · WhatsApp · SIP/IVR
- [🇳🇵 Nepal](https://websmspanel.com/en/nepal): SMS · WhatsApp · SIP/IVR
- [🇳🇱 Netherlands](https://websmspanel.com/en/netherlands): SMS · RCS · WhatsApp · SIP/IVR
- [🇳🇿 New Zealand](https://websmspanel.com/en/new-zealand): SMS · RCS · WhatsApp · SIP/IVR
- [🇳🇬 Nigeria](https://websmspanel.com/en/nigeria): SMS · WhatsApp · SIP/IVR
- [🇳🇴 Norway](https://websmspanel.com/en/norway): SMS · RCS · WhatsApp · SIP/IVR
- [🇴🇲 Oman](https://websmspanel.com/en/oman): SMS · WhatsApp · SIP/IVR
- [🇵🇰 Pakistan](https://websmspanel.com/en/pakistan): SMS · WhatsApp · SIP/IVR
- [🇵🇦 Panama](https://websmspanel.com/en/panama): SMS · WhatsApp · SIP/IVR
- [🇵🇪 Peru](https://websmspanel.com/en/peru): SMS · WhatsApp · SIP/IVR
- [🇵🇭 Philippines](https://websmspanel.com/en/philippines): SMS · WhatsApp · SIP/IVR
- [🇵🇱 Poland](https://websmspanel.com/en/poland): SMS · RCS · WhatsApp · SIP/IVR
- [🇵🇹 Portugal](https://websmspanel.com/en/portugal): SMS · RCS · WhatsApp · SIP/IVR
- [🇶🇦 Qatar](https://websmspanel.com/en/qatar): SMS · WhatsApp · SIP/IVR
- [🇷🇴 Romania](https://websmspanel.com/en/romania): SMS · RCS · WhatsApp · SIP/IVR
- [🇷🇺 Russia](https://websmspanel.com/en/russia): SMS · WhatsApp · SIP/IVR
- [🇷🇼 Rwanda](https://websmspanel.com/en/rwanda): SMS · WhatsApp · SIP/IVR
- [🇸🇦 Saudi Arabia](https://websmspanel.com/en/saudi-arabia): SMS · RCS · WhatsApp · SIP/IVR
- [🇸🇳 Senegal](https://websmspanel.com/en/senegal): SMS · WhatsApp · SIP/IVR
- [🇷🇸 Serbia](https://websmspanel.com/en/serbia): SMS · WhatsApp · SIP/IVR
- [🇸🇬 Singapore](https://websmspanel.com/en/singapore): SMS · RCS · WhatsApp · SIP/IVR
- [🇸🇰 Slovakia](https://websmspanel.com/en/slovakia): SMS · RCS · WhatsApp · SIP/IVR
- [🇿🇦 South Africa](https://websmspanel.com/en/south-africa): SMS · RCS · WhatsApp · SIP/IVR
- [🇰🇷 South Korea](https://websmspanel.com/en/south-korea): SMS · RCS · WhatsApp · SIP/IVR
- [🇪🇸 Spain](https://websmspanel.com/en/spain): SMS · RCS · WhatsApp · SIP/IVR
- [🇱🇰 Sri Lanka](https://websmspanel.com/en/sri-lanka): SMS · WhatsApp · SIP/IVR
- [🇸🇩 Sudan](https://websmspanel.com/en/sudan): SMS · WhatsApp · SIP/IVR
- [🇸🇪 Sweden](https://websmspanel.com/en/sweden): SMS · RCS · WhatsApp · SIP/IVR
- [🇨🇭 Switzerland](https://websmspanel.com/en/switzerland): SMS · RCS · WhatsApp · SIP/IVR
- [🇹🇼 Taiwan](https://websmspanel.com/en/taiwan): SMS · RCS · WhatsApp · SIP/IVR
- [🇹🇿 Tanzania](https://websmspanel.com/en/tanzania): SMS · WhatsApp · SIP/IVR
- [🇹🇭 Thailand](https://websmspanel.com/en/thailand): SMS · WhatsApp · SIP/IVR
- [🇹🇳 Tunisia](https://websmspanel.com/en/tunisia): SMS · WhatsApp · SIP/IVR
- [🇹🇷 Turkey](https://websmspanel.com/en/turkey): SMS · WhatsApp · SIP/IVR
- [🇺🇬 Uganda](https://websmspanel.com/en/uganda): SMS · WhatsApp · SIP/IVR
- [🇺🇦 Ukraine](https://websmspanel.com/en/ukraine): SMS · WhatsApp · SIP/IVR
- [🇦🇪 United Arab Emirates](https://websmspanel.com/en/united-arab-emirates): SMS · RCS · WhatsApp · SIP/IVR
- [🇬🇧 United Kingdom](https://websmspanel.com/en/united-kingdom): SMS · RCS · WhatsApp · SIP/IVR
- [🇺🇸 United States](https://websmspanel.com/en/united-states): SMS · RCS · WhatsApp · SIP/IVR
- [🇺🇾 Uruguay](https://websmspanel.com/en/uruguay): SMS · WhatsApp · SIP/IVR
- [🇺🇿 Uzbekistan](https://websmspanel.com/en/uzbekistan): SMS · WhatsApp · SIP/IVR
- [🇻🇪 Venezuela](https://websmspanel.com/en/venezuela): SMS · WhatsApp · SIP/IVR
- [🇻🇳 Vietnam](https://websmspanel.com/en/vietnam): SMS · WhatsApp · SIP/IVR
- [🇾🇪 Yemen](https://websmspanel.com/en/yemen): SMS · WhatsApp · SIP/IVR
- [🇿🇲 Zambia](https://websmspanel.com/en/zambia): SMS · WhatsApp · SIP/IVR
- [🇿🇼 Zimbabwe](https://websmspanel.com/en/zimbabwe): SMS · WhatsApp · SIP/IVR

## Legal

- [Privacy Policy](https://websmspanel.com/en/policy/privacy-policy)
- [Terms Of Service](https://websmspanel.com/en/policy/terms-of-service)
- [Service Level Agreement](https://websmspanel.com/en/policy/service-level-agreement)
- [Gdpr Compliance](https://websmspanel.com/en/policy/gdpr-compliance)
- [Cookie Policy](https://websmspanel.com/en/policy/cookie-policy)
- [Acceptable Use Policy](https://websmspanel.com/en/policy/acceptable-use-policy)
- [Master Service Agreement](https://websmspanel.com/en/policy/master-service-agreement)
- [Data Processing Addendum](https://websmspanel.com/en/policy/data-processing-addendum)
- [Refund And Payment Policy](https://websmspanel.com/en/policy/refund-and-payment-policy)
- [Subprocessors](https://websmspanel.com/en/policy/subprocessors)

## Optional

- [Full content dump (markdown)](https://websmspanel.com/llms-full.txt)
- [Sitemap index (XML)](https://websmspanel.com/sitemap.xml)
- [Per-locale sitemaps](https://websmspanel.com/en/sitemap.xml) — also es / pt / fr / de / hi / id

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Generated 2026-05-08 · build 8ad0d81


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# Extended content (llms-full)

# About WebsmsPanel

One Platform. Every Channel.

Send Bulk SMS, deliver rich RCS experiences, power WhatsApp conversations, and build intelligent SIP IVRs — all from a single API. Reach customers across 100+ countries.

Bulk SMS, RCS, WhatsApp Business API, and SIP/IVR coverage in 100+ countries.

Operated by **RemotIQ Pty Ltd** (ABN 91 682 628 128).


## Country coverage matrix

| Country | SMS | RCS | WhatsApp | SIP/IVR | URL |
|---|---|---|---|---|---|
| 🇦🇫 Afghanistan | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/afghanistan |
| 🇦🇱 Albania | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/albania |
| 🇩🇿 Algeria | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/algeria |
| 🇦🇴 Angola | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/angola |
| 🇦🇷 Argentina | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/argentina |
| 🇦🇲 Armenia | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/armenia |
| 🇦🇺 Australia | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/australia |
| 🇦🇹 Austria | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/austria |
| 🇦🇿 Azerbaijan | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/azerbaijan |
| 🇧🇭 Bahrain | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/bahrain |
| 🇧🇩 Bangladesh | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/bangladesh |
| 🇧🇪 Belgium | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/belgium |
| 🇧🇴 Bolivia | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/bolivia |
| 🇧🇦 Bosnia and Herzegovina | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/bosnia-and-herzegovina |
| 🇧🇷 Brazil | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/brazil |
| 🇧🇳 Brunei | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/brunei |
| 🇧🇬 Bulgaria | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/bulgaria |
| 🇨🇲 Cameroon | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/cameroon |
| 🇨🇦 Canada | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/canada |
| 🇨🇱 Chile | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/chile |
| 🇨🇳 China | ✓ | ✓ | · | ✓ | https://websmspanel.com/en/china |
| 🇨🇴 Colombia | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/colombia |
| 🇨🇷 Costa Rica | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/costa-rica |
| 🇭🇷 Croatia | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/croatia |
| 🇨🇾 Cyprus | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/cyprus |
| 🇨🇿 Czech Republic | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/czech-republic |
| 🇩🇰 Denmark | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/denmark |
| 🇩🇴 Dominican Republic | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/dominican-republic |
| 🇪🇨 Ecuador | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/ecuador |
| 🇪🇬 Egypt | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/egypt |
| 🇪🇹 Ethiopia | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/ethiopia |
| 🇫🇮 Finland | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/finland |
| 🇫🇷 France | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/france |
| 🇩🇪 Germany | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/germany |
| 🇬🇭 Ghana | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/ghana |
| 🇬🇷 Greece | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/greece |
| 🇬🇹 Guatemala | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/guatemala |
| 🇭🇳 Honduras | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/honduras |
| 🇭🇰 Hong Kong S.A.R. | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/hong-kong-sar |
| 🇭🇺 Hungary | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/hungary |
| 🇮🇳 India | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/india |
| 🇮🇩 Indonesia | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/indonesia |
| 🇮🇷 Iran | ✓ | · | · | ✓ | https://websmspanel.com/en/iran |
| 🇮🇶 Iraq | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/iraq |
| 🇮🇪 Ireland | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/ireland |
| 🇮🇱 Israel | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/israel |
| 🇮🇹 Italy | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/italy |
| 🇯🇵 Japan | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/japan |
| 🇯🇴 Jordan | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/jordan |
| 🇰🇿 Kazakhstan | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/kazakhstan |
| 🇰🇪 Kenya | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/kenya |
| 🇰🇼 Kuwait | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/kuwait |
| 🇱🇧 Lebanon | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/lebanon |
| 🇱🇾 Libya | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/libya |
| 🇲🇾 Malaysia | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/malaysia |
| 🇲🇽 Mexico | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/mexico |
| 🇲🇦 Morocco | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/morocco |
| 🇲🇿 Mozambique | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/mozambique |
| 🇲🇲 Myanmar | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/myanmar |
| 🇳🇵 Nepal | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/nepal |
| 🇳🇱 Netherlands | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/netherlands |
| 🇳🇿 New Zealand | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/new-zealand |
| 🇳🇬 Nigeria | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/nigeria |
| 🇳🇴 Norway | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/norway |
| 🇴🇲 Oman | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/oman |
| 🇵🇰 Pakistan | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/pakistan |
| 🇵🇦 Panama | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/panama |
| 🇵🇪 Peru | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/peru |
| 🇵🇭 Philippines | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/philippines |
| 🇵🇱 Poland | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/poland |
| 🇵🇹 Portugal | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/portugal |
| 🇶🇦 Qatar | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/qatar |
| 🇷🇴 Romania | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/romania |
| 🇷🇺 Russia | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/russia |
| 🇷🇼 Rwanda | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/rwanda |
| 🇸🇦 Saudi Arabia | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/saudi-arabia |
| 🇸🇳 Senegal | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/senegal |
| 🇷🇸 Serbia | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/serbia |
| 🇸🇬 Singapore | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/singapore |
| 🇸🇰 Slovakia | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/slovakia |
| 🇿🇦 South Africa | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/south-africa |
| 🇰🇷 South Korea | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/south-korea |
| 🇪🇸 Spain | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/spain |
| 🇱🇰 Sri Lanka | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/sri-lanka |
| 🇸🇩 Sudan | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/sudan |
| 🇸🇪 Sweden | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/sweden |
| 🇨🇭 Switzerland | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/switzerland |
| 🇹🇼 Taiwan | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/taiwan |
| 🇹🇿 Tanzania | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/tanzania |
| 🇹🇭 Thailand | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/thailand |
| 🇹🇳 Tunisia | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/tunisia |
| 🇹🇷 Turkey | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/turkey |
| 🇺🇬 Uganda | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/uganda |
| 🇺🇦 Ukraine | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/ukraine |
| 🇦🇪 United Arab Emirates | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/united-arab-emirates |
| 🇬🇧 United Kingdom | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/united-kingdom |
| 🇺🇸 United States | ✓ | ✓ | ✓ | ✓ | https://websmspanel.com/en/united-states |
| 🇺🇾 Uruguay | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/uruguay |
| 🇺🇿 Uzbekistan | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/uzbekistan |
| 🇻🇪 Venezuela | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/venezuela |
| 🇻🇳 Vietnam | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/vietnam |
| 🇾🇪 Yemen | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/yemen |
| 🇿🇲 Zambia | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/zambia |
| 🇿🇼 Zimbabwe | ✓ | · | ✓ | ✓ | https://websmspanel.com/en/zimbabwe |



---

# Policy: Privacy Policy

Canonical URL: https://websmspanel.com/en/policy/privacy-policy

# Privacy Policy

**WebSMS Panel 7 — A CPaaS Platform for SMS, Voice & Meta**

**Operated by:** RemotIQ Pty Ltd
**ABN:** 91 682 628 128

**Effective Date:** 1 April 2026
**Last Updated:** 4 April 2026
**Version:** 1.0

> **📄 Convenience Translation Notice**
> This document is also published in Español, Português, Français, Deutsch, हिन्दी, and Bahasa Indonesia as a courtesy to our customers. **The English-language version is the legally binding original.** Translations are provided for reading convenience only. In the event of any conflict, ambiguity, or inconsistency between the English version and any translated version, **the English version shall prevail**.

---

## 1. Introduction

This Privacy Policy describes how **RemotIQ Pty Ltd** ("RemotIQ", "we", "us", "our"), the operator of **WebSMS Panel 7** (the "Platform"), collects, uses, holds, discloses, and protects personal information when you access our website, sign up for our services, or use our Communications Platform-as-a-Service (CPaaS) including SMS, Voice, and Meta (WhatsApp Business) APIs.

This Policy is published in accordance with:

- The **Privacy Act 1988 (Cth)** and the **Australian Privacy Principles (APPs)** in Schedule 1 of that Act
- The **Spam Act 2003 (Cth)** and the **Spam Regulations 2021**
- The **Telecommunications Act 1997 (Cth)** and Part 13 (use and disclosure of telecommunications information)
- The **Notifiable Data Breaches (NDB) scheme** (Part IIIC of the Privacy Act)
- The **Privacy (Credit Reporting) Code 2014** where applicable
- Guidance issued by the **Office of the Australian Information Commissioner (OAIC)**

By accessing or using WebSMS Panel 7, you consent to the practices described in this Policy.

---

## 2. Definitions

- **"Personal Information"** has the meaning given in section 6 of the Privacy Act 1988.
- **"Sensitive Information"** has the meaning given in section 6 of the Privacy Act 1988.
- **"Customer"** means an entity or individual that has subscribed to use the Platform.
- **"End User"** means a recipient of communications sent through the Platform by a Customer.

---

## 3. Information We Collect

### 3.1 Information You Provide to Us
- **Account information:** name, email, phone number, company name, ABN/ACN, billing address.
- **Authentication data:** username, password (hashed), API keys, SMPP/SIP credentials.
- **Payment information:** processed via PCI-DSS compliant payment gateways; we do not store card numbers.
- **Verification documents** required for telecommunications and Meta onboarding (sender ID registration, WhatsApp Business verification, business documentation).
- **Support communications:** queries, support tickets, call recordings (with prior notice).

### 3.2 Information Collected Automatically
- **Usage data:** API request logs, message volumes, delivery reports, error logs, IP addresses, timestamps.
- **Device & browser data:** browser type, operating system, device identifiers, referral URLs.
- **Cookies and similar technologies** (see our separate **Cookie Policy**).

### 3.3 Information We Process on Behalf of Customers
When Customers use the Platform to send communications, we process the following on their behalf:
- End-User mobile numbers / WhatsApp IDs / VoIP identifiers
- Message content (SMS body, voice scripts, WhatsApp templates and media)
- Delivery, read, and response metadata
- Consent / opt-in / unsubscribe records

We do **not** use End-User information for our own marketing or any purpose other than executing Customer instructions.

### 3.4 Sensitive Information
We do not seek or knowingly collect Sensitive Information (APP 3.3). If transmitted by a Customer through the Platform, it remains the Customer's responsibility under their own privacy obligations.

---

## 4. Purposes of Collection (APP 3 & 6)

We collect, hold, use, and disclose Personal Information for the following primary purposes:

1. To provide, operate, and maintain the WebSMS Panel 7 platform
2. To authenticate users and secure accounts
3. To process payments, GST invoicing, and tax records
4. To deliver SMS, Voice, and Meta communications as per Customer API requests
5. To generate delivery reports, analytics, and usage dashboards
6. To comply with legal, regulatory, and ACMA / industry-code obligations
7. To prevent fraud, abuse, spam, and unauthorised use
8. To respond to support requests and notify you of service updates
9. To respond to lawful requests from courts, regulators, or law-enforcement agencies

We will not use or disclose Personal Information for a secondary purpose unless an exception under APP 6 applies (consent, related purpose reasonably expected, legal requirement, etc.).

---

## 5. Direct Marketing (APP 7 & Spam Act 2003)

We may send service updates and product news to Customer contacts. Marketing communications:

- Are sent only with consent (express or inferred under the Spam Act)
- Identify RemotIQ as the sender
- Include a functional unsubscribe facility honoured within **5 business days**

You can opt out at any time by replying STOP, clicking unsubscribe, or emailing **privacy@remotiq.com.au**.

---

## 6. Disclosure of Personal Information

We disclose Personal Information only to:

| Recipient | Purpose |
|-----------|---------|
| Australian and international telecommunications carriers | Routing SMS / Voice traffic |
| Meta Platforms Inc. / Meta Ireland | Routing WhatsApp Business API messages |
| Payment gateways (Stripe, [Provider]) | Processing payments |
| Cloud infrastructure providers (AWS Sydney, etc.) | Hosting and storage |
| Auditors, legal, accounting & tax advisors | Statutory compliance |
| Government / law-enforcement agencies | Only on lawful written request, court order, or as required by Part 13 of the Telecommunications Act |

We do **not** sell or rent Personal Information.

---

## 7. Cross-Border Disclosure (APP 8)

Personal Information is primarily stored in Australia (preferred AWS region: Sydney). Where data must be disclosed overseas — for example to Meta (Ireland/USA) or international telecommunications carriers — we take reasonable steps to ensure the recipient does not breach the APPs, including through contractual safeguards.

By using the Platform, you acknowledge that some disclosures may occur to recipients in jurisdictions including Ireland, the United States, and other countries where our sub-processors operate.

---

## 8. Data Retention and Destruction (APP 11.2)

| Data Type | Retention Period |
|-----------|------------------|
| Account data | Lifetime of account + 3 years |
| Message content | 90 days from send (unless extended by Customer plan) |
| Delivery logs / metadata | 12 months |
| Billing & tax records | 7 years (Australian Taxation Office requirement) |
| Call recordings | 90 days unless retention is required longer |
| Backups | Encrypted, rotated every 30 days |

When Personal Information is no longer needed and is not legally required, we destroy it or de-identify it.

---

## 9. Your Rights (APP 12 & 13)

You have the right to:

1. **Access** the Personal Information we hold about you (APP 12)
2. **Correct** information that is inaccurate, out of date, incomplete, irrelevant, or misleading (APP 13)
3. **Withdraw consent** for marketing or optional processing
4. **Make a complaint** about how we handle your information (Section 14)

Requests should be made in writing to **privacy@remotiq.com.au**. We aim to respond within **30 days**. If we refuse access or correction, we will provide written reasons.

---

## 10. Security (APP 11.1)

We take reasonable steps to protect Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure, including:

- TLS 1.3 encryption in transit
- AES-256 encryption at rest
- Role-based access controls (RBAC) and least-privilege architecture
- Multi-factor authentication for administrative accounts
- Periodic vulnerability assessments and penetration testing
- ISO/IEC 27001-aligned security controls
- Continuous monitoring, intrusion detection, and audit logging
- Confidentiality obligations and background checks for personnel
- Documented incident-response and business-continuity plans

### 10.1 Notifiable Data Breaches
Where an eligible data breach occurs under Part IIIC of the Privacy Act, we will:

- Contain and assess the breach
- Notify the OAIC and affected individuals **as soon as practicable** where the breach is likely to result in serious harm
- Cooperate with Customers in fulfilling their own NDB obligations

---

## 11. Children's Information

The Platform is not intended for individuals under 18. We do not knowingly collect Personal Information of children. Customers using the Platform must ensure their own compliance with applicable laws when communicating with minors.

---

## 12. Cookies

See our **Cookie Policy** for details on the cookies and tracking technologies we use.

---

## 13. Changes to this Policy

We may update this Policy from time to time. Material changes will be notified via email or in-platform notice at least **15 days** before taking effect. Continued use of the Platform after the effective date constitutes acceptance.

---

## 14. Privacy Officer & Complaints

If you have a privacy question, request, or complaint, please contact:

**Privacy Officer:** Sudhanshu K.
**Email:** sk@remotiq.com.au
**Phone:** +61 8 6216 2121
**Postal Address:** 203 Hampton Rd, Northampton WA 6535, Australia

We will acknowledge complaints within **5 business days** and aim to resolve them within **30 days**.

If you are not satisfied with our response, you may lodge a complaint with the **Office of the Australian Information Commissioner (OAIC)**:

- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5288, Sydney NSW 2001

---

# Policy: Terms Of Service

Canonical URL: https://websmspanel.com/en/policy/terms-of-service

# Terms of Service

**WebSMS Panel 7 — A CPaaS Platform for SMS, Voice & Meta**

**Operated by:** RemotIQ Pty Ltd
**ABN:** 91 682 628 128

**Effective Date:** 1 April 2026
**Last Updated:** 4 April 2026
**Version:** 1.0

> **📄 Convenience Translation Notice**
> This document is also published in Español, Português, Français, Deutsch, हिन्दी, and Bahasa Indonesia as a courtesy to our customers. **The English-language version is the legally binding original.** Translations are provided for reading convenience only. In the event of any conflict, ambiguity, or inconsistency between the English version and any translated version, **the English version shall prevail**.

---

## 1. Acceptance of Terms

These Terms of Service ("Terms") form a legally binding agreement between **RemotIQ Pty Ltd** ("RemotIQ", "we", "us", "our") and the entity or individual ("Customer", "you", "your") accessing or using **WebSMS Panel 7** (the "Platform" or "Service").

By signing up, accessing the Platform, or using any of our APIs (HTTP, SMPP, SIP) or panels, you agree to be bound by these Terms, our **Privacy Policy**, **SLA**, **Cookie Policy**, and **GDPR/Data Processing Addendum**, all of which form part of this agreement.

If you do not agree to these Terms, do not use the Platform.

---

## 2. Definitions

- **"Platform"** — WebSMS Panel 7, including dashboards, APIs, plugins, documentation, and associated services.
- **"Services"** — SMS, Voice, and Meta (WhatsApp Business) messaging and related communications services.
- **"Customer Data"** — data uploaded, transmitted, or generated by you on the Platform, including End-User contact information.
- **"End User"** — the recipient of communications sent by you through the Platform.
- **"Open Source Components"** — third-party libraries on which the Platform is built, including **JasminSMS** and **Kannel**, to which RemotIQ's team is an active contributor.

---

## 3. Eligibility and Account Registration

3.1 You must be at least 18 years old and capable of entering into a binding contract under Australian law.

3.2 You agree to provide accurate registration information including ABN, business verification documents, and any sender-ID / WhatsApp Business onboarding required.

3.3 You are responsible for safeguarding account credentials, API keys, SMPP/SIP credentials, and for all activity under your account.

3.4 Notify us immediately of unauthorised access at **security@remotiq.com.au**.

---

## 4. License and Permitted Use

4.1 We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your lawful business communications.

4.2 You may **not**:

- Resell, sublicense, or white-label the Platform without a written reseller agreement
- Reverse engineer, decompile, or attempt to derive source code (except to the extent permitted by section 47D of the **Copyright Act 1968 (Cth)**)
- Use the Platform to send spam, phishing, malware, or unsolicited communications in breach of the **Spam Act 2003 (Cth)**
- Send commercial electronic messages without express or inferred consent under the Spam Act
- Send messages without a clear sender identification and a functional unsubscribe mechanism honoured within 5 business days
- Send communications that breach the Australian Communications and Media Authority (ACMA) directions or applicable industry codes
- Attempt to overload, probe, or disrupt the Platform's infrastructure
- Use the Platform for any activity prohibited by Australian or international law

---

## 5. Open-Source Acknowledgment

The Platform incorporates and is built on open-source software including **JasminSMS** and **Kannel**, to which RemotIQ actively contributes. Such components remain governed by their respective open-source licences (AGPL/GPL/LGPL as applicable). You acknowledge and agree to comply with these licences where they apply to components made available to you. Our value-added modules, panel UI, integrations, and orchestration layer remain the exclusive intellectual property of RemotIQ.

---

## 6. Customer Obligations and Compliance

You are solely responsible for:

6.1 Obtaining valid express or inferred **consent** as defined in the **Spam Act 2003** before sending commercial electronic messages.

6.2 Including clear sender identification and a functional unsubscribe facility in every commercial message, and honouring unsubscribe requests within **5 business days**.

6.3 Complying with the **Telecommunications (Do Not Call Register) Act 2006** for voice calls, including DNCR scrubbing where applicable.

6.4 Complying with **Meta's WhatsApp Business Policy** and **Commerce Policy** when using the Meta channel.

6.5 The accuracy, legality, and content of all messages sent through the Platform.

6.6 Acting as the data controller (or APP entity) for End-User information; RemotIQ acts as service provider/processor.

6.7 Maintaining your own privacy notice disclosed to End Users.

6.8 Indemnifying RemotIQ against any third-party claim arising from breach of these obligations, subject to Section 14.

---

## 7. APIs and Integrations

7.1 We offer **HTTP**, **SMPP**, and **SIP** interfaces. Specifications are documented in our developer portal.

7.2 We may impose rate limits, throughput caps, or fair-use thresholds for system stability. We will notify you in advance of material changes.

7.3 API keys must be kept confidential; compromised keys must be rotated immediately.

7.4 We may throttle or suspend traffic that we reasonably believe violates these Terms, telecommunications laws, or threatens platform integrity.

---

## 8. Fees, Billing, and Taxes

8.1 Fees are set out in your service agreement, order form, or in-platform pricing page. Prices are exclusive of **GST (10%)** and other applicable taxes unless stated.

8.2 **Prepaid customers:** credits are consumed per message/minute; unused credits expire as per your plan.

8.3 **Postpaid customers:** invoices are issued monthly with payment terms of **14 days**. Overdue amounts attract interest at the rate set by the **Penalty Interest Rates Act** (or 1.5% per month, whichever is permitted under Australian law).

8.4 We may suspend the Service for non-payment after **7 days' written notice**.

8.5 Fees are non-refundable except as required by the **Australian Consumer Law (ACL)** in Schedule 2 of the **Competition and Consumer Act 2010 (Cth)**, or as expressly stated in the SLA.

8.6 We may revise pricing with **30 days' prior notice**.

---

## 9. Service Availability and SLA

9.1 We commit to **99.5% monthly uptime** for the Platform's core APIs, as detailed in our **Service Level Agreement (SLA)**.

9.2 SLA credits are the sole and exclusive contractual remedy for service downtime, subject to your non-excludable rights under the Australian Consumer Law.

---

## 10. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the **Australian Consumer Law** that cannot be excluded, restricted, or modified by agreement.

To the extent permitted by law, our liability for breach of any non-excludable consumer guarantee is limited (at our option) to: (a) the resupply of the Service, or (b) payment of the cost of having the Service resupplied.

---

## 11. Intellectual Property

11.1 The Platform — UI, source code (excluding open-source components), trademarks, logos, and documentation — is the exclusive property of RemotIQ.

11.2 You retain all rights to your Customer Data and grant us a limited licence to process such data solely to deliver the Service.

11.3 Feedback or suggestions you provide may be used by us without obligation or compensation.

---

## 12. Confidentiality

Both parties shall protect the other's confidential information with at least the same standard of care used for their own confidential information, and shall not disclose it except to employees, contractors, and advisors with a need to know and bound by similar confidentiality obligations.

---

## 13. Suspension and Termination

13.1 We may suspend or terminate your account immediately for:

- Material breach of these Terms
- Non-payment beyond cure periods
- Suspected fraudulent, illegal, or abusive use
- Court order or regulatory direction

13.2 You may terminate at any time on written notice; pre-paid balances are non-refundable except where required by law.

13.3 On termination, you must cease use of the Platform; we will delete or return Customer Data within **30 days**, except where retention is legally required.

---

## 14. Disclaimers and Limitation of Liability

14.1 Subject to Section 10 (Australian Consumer Law) and to the extent permitted by law, the Platform is provided **"as-is"** and **"as-available"**. We disclaim all warranties not expressly set out in these Terms.

14.2 We do not guarantee uninterrupted delivery of every individual message, as final delivery depends on telecommunications carriers, Meta's infrastructure, and End-User devices.

14.3 To the maximum extent permitted by law, our aggregate liability for any claim arising out of or related to these Terms shall not exceed the **fees paid by you in the three (3) months preceding the event giving rise to the claim**.

14.4 In no event shall either party be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits or loss of goodwill.

14.5 These limits do not apply to: (a) breach of confidentiality, (b) IP infringement, (c) indemnification obligations, (d) gross negligence or wilful misconduct, or (e) liability that cannot be excluded under Australian law.

---

## 15. Indemnification

You shall indemnify, defend, and hold harmless RemotIQ, its officers, directors, employees, and affiliates from any third-party claim, loss, liability, damage, or expense (including reasonable legal fees) arising from:

- Your breach of these Terms
- Your messages, content, or use of the Platform
- Your breach of the Spam Act, ACMA codes, Meta policies, or applicable law
- Your handling of End-User information

---

## 16. Force Majeure

Neither party is liable for delay or failure due to causes beyond reasonable control, including acts of God, war, civil unrest, pandemic, internet/telecommunications outages, government action, or cyber-attacks.

---

## 17. Governing Law and Dispute Resolution

17.1 These Terms are governed by the laws of **Western Australia, Australia**.

17.2 Disputes shall first be attempted to be resolved by good-faith negotiation within **30 days**.

17.3 Failing resolution, disputes shall be referred to **arbitration** under the **Commercial Arbitration Act 2012 (WA)** before a sole arbitrator mutually appointed; seat and venue: **Perth, Western Australia**; language: English.

17.4 Subject to arbitration, courts of **Western Australia** (and the Federal Court of Australia where applicable) shall have exclusive jurisdiction.

---

## 18. Modifications

We may modify these Terms with **15 days' notice** by email or in-platform notification. Continued use after the effective date constitutes acceptance.

---

## 19. Notices

Notices to RemotIQ must be sent to **legal@remotiq.com.au** with a copy to our registered office at **203 Hampton Rd, Northampton WA 6535, Australia**.

Notices to you will be sent to the email address on your account.

---

## 20. Miscellaneous

- **Severability:** If any provision is held unenforceable, the remainder remains in force.
- **Waiver:** No waiver is effective unless in writing.
- **Assignment:** You may not assign these Terms without our written consent. We may assign in connection with a merger, acquisition, or restructuring.
- **Entire Agreement:** These Terms, together with all referenced documents, constitute the entire agreement between the parties.

---

**Contact:**
**RemotIQ Pty Ltd**
203 Hampton Rd, Northampton WA 6535, Australia
Email: legal@remotiq.com.au
Phone: +61 8 6216 2121

---

# Policy: Service Level Agreement

Canonical URL: https://websmspanel.com/en/policy/service-level-agreement

<!-- policy service-level-agreement not found -->

---

# Policy: Gdpr Compliance

Canonical URL: https://websmspanel.com/en/policy/gdpr-compliance

# GDPR Compliance Statement & Data Processing Addendum

**WebSMS Panel 7 — A CPaaS Platform for SMS, Voice & Meta**

**Operated by:** RemotIQ Pty Ltd
**ABN:** 91 682 628 128

**Effective Date:** 1 April 2026
**Last Updated:** 4 April 2026
**Version:** 1.0

> **📄 Convenience Translation Notice**
> This document is also published in Español, Português, Français, Deutsch, हिन्दी, and Bahasa Indonesia as a courtesy to our customers. **The English-language version is the legally binding original.** Translations are provided for reading convenience only. In the event of any conflict, ambiguity, or inconsistency between the English version and any translated version, **the English version shall prevail**.

---

## 1. Introduction

While **RemotIQ Pty Ltd** ("RemotIQ") operates from Western Australia and is primarily regulated by the **Privacy Act 1988 (Cth)** and the **Australian Privacy Principles (APPs)**, our Customers and their End Users may include data subjects in the European Economic Area (EEA), the United Kingdom, and Switzerland.

This document explains how RemotIQ aligns with **Regulation (EU) 2016/679** (the General Data Protection Regulation, "**GDPR**") and the **UK GDPR** when processing personal data of EU/UK data subjects. It also serves as a **Data Processing Addendum ("DPA")** for Customers requiring one to comply with **Article 28 GDPR**.

Where this DPA refers to "personal data", the term has the meaning set out in Article 4(1) GDPR.

---

## 2. Roles

- **Customer = Controller** — determines the purposes and means of processing End-User personal data when sending messages via the Platform.
- **RemotIQ = Processor** — processes End-User personal data only on documented instructions from the Customer.
- **Sub-processors** — third parties engaged by RemotIQ to assist in service delivery (Section 9).

For data RemotIQ collects directly (Customer account data), RemotIQ acts as a **Controller**, and the **Privacy Act 1988 (Cth)** governs that relationship. GDPR may apply on top where extraterritorial scope under Article 3(2) is triggered.

---

## 3. Subject Matter, Duration, Nature, and Purpose of Processing

| Item | Description |
|------|-------------|
| **Subject matter** | Provision of CPaaS messaging services (SMS, Voice, Meta) |
| **Duration** | Term of the underlying service agreement plus retention periods |
| **Nature** | Transmission, routing, queuing, logging, delivery reporting |
| **Purpose** | Enable the Customer to communicate with its End Users |
| **Type of personal data** | Phone numbers, WhatsApp IDs, message content, metadata, opt-in/opt-out records |
| **Categories of data subjects** | Customer's End Users (consumers, employees, prospects) |

---

## 4. Customer Instructions

RemotIQ shall process EU/UK personal data only:

- For the purpose of providing the Service
- In accordance with the Customer's documented instructions (including those given via API calls)
- As required by applicable law (with prior notice to Customer where legally permitted)

---

## 5. Lawful Basis (Customer's Responsibility)

The Customer represents that it has a valid GDPR lawful basis (Article 6) for processing End-User data, such as:

- Consent (Art. 6(1)(a)) — typically required for marketing under the **ePrivacy Directive 2002/58/EC**
- Performance of a contract (Art. 6(1)(b))
- Legitimate interests (Art. 6(1)(f))

The Customer remains responsible for obtaining, recording, and proving consent under **GDPR Articles 6 and 7**.

---

## 6. Data Subject Rights

RemotIQ will assist the Customer in responding to data subject requests under **GDPR Articles 15–22**:

- Right of access
- Right to rectification
- Right to erasure ("right to be forgotten")
- Right to restriction of processing
- Right to data portability
- Right to object
- Rights related to automated decision-making

**Customer-initiated request channel:** privacy@remotiq.com.au
**Response time:** within **5 business days** (assistance only — Customer remains responsible for direct response to its data subjects within GDPR-mandated timelines).

---

## 7. Security Measures (Article 32)

RemotIQ implements appropriate technical and organisational measures, including:

- Encryption in transit (TLS 1.3) and at rest (AES-256)
- Pseudonymisation of identifiers in logs where feasible
- Access controls (RBAC, MFA, least-privilege)
- Regular security testing (VAPT, code review, dependency scanning)
- Documented Information Security Management System aligned to **ISO/IEC 27001**
- Personnel confidentiality obligations and security training
- Disaster recovery and tested backup procedures
- Logging, monitoring, and SIEM-based threat detection

These measures also satisfy our obligations under APP 11 of the Australian Privacy Act.

---

## 8. Personal Data Breach Notification (GDPR Art. 33 & Australian NDB scheme)

RemotIQ shall:

1. Notify the Customer **without undue delay** and within **48 hours** of becoming aware of a Personal Data Breach affecting Customer data
2. Provide:
   - Nature of the breach
   - Categories and approximate number of data subjects and records affected
   - Likely consequences
   - Measures taken or proposed to mitigate
3. Cooperate with the Customer's notification obligations to supervisory authorities and data subjects (GDPR Articles 33–34)
4. Where the breach is also notifiable under Part IIIC of the **Privacy Act 1988**, notify the **OAIC** as required.

---

## 9. Sub-processors

The Customer authorises RemotIQ to engage sub-processors. Current sub-processors include:

| Sub-processor | Purpose | Location |
|---------------|---------|----------|
| Amazon Web Services (AWS) | Hosting, storage, compute | Sydney (primary), other regions where required |
| Meta Platforms Ireland Ltd. | WhatsApp Business API routing | Ireland / global |
| Australian and international telecommunications carriers (Telstra, Optus, TPG, [carriers]) | SMS and Voice routing | Australia / global |
| Stripe / [Payment Gateway] | Payment processing | Australia / USA |
| [Email service] | Transactional notifications | EU / Australia |

RemotIQ shall:

- Bind sub-processors to data-protection obligations no less protective than this DPA
- Remain liable to the Customer for sub-processor performance
- Provide **30 days' notice** of any new sub-processor; the Customer may object in writing within 15 days, in which case the parties will negotiate in good faith or terminate the affected service.

A current list is maintained at **/policy/subprocessors**.

---

## 10. International Data Transfers

For transfers of EU/UK personal data outside the EEA/UK, RemotIQ relies on:

1. **Standard Contractual Clauses (SCCs)** — EU Commission Decision 2021/914 (Module 2: Controller-to-Processor and Module 3: Processor-to-Processor as applicable), incorporated by reference into this DPA.
2. The **UK International Data Transfer Addendum** to the SCCs for UK transfers.
3. Australia is not currently subject to a European Commission adequacy decision; transfers to RemotIQ in Australia rely on the SCCs together with supplementary measures including encryption, pseudonymisation, and contractual commitments to challenge unlawful government access requests.
4. Transfer Impact Assessments where required.

By signing the Terms of Service / DPA, the Customer is taken to have signed the SCCs in accordance with their terms.

---

## 11. Audits (Article 28(3)(h))

11.1 RemotIQ shall make available to the Customer all information necessary to demonstrate compliance with this DPA.

11.2 Once per year, with **30 days' written notice**, the Customer (or an independent auditor not in competition with RemotIQ, bound by confidentiality) may audit RemotIQ's compliance, during business hours and without disrupting operations.

11.3 The Customer shall bear its own audit costs and reimburse RemotIQ's reasonable costs for assistance exceeding **5 person-days** in any 12-month period.

11.4 In lieu of an on-site audit, the Customer may rely on RemotIQ's most recent independent audit reports (e.g., ISO 27001, SOC 2 Type II).

---

## 12. Return or Deletion of Data (Article 28(3)(g))

On termination of services or written request, RemotIQ shall, at the Customer's choice:

- Return all Customer personal data in a commonly used format, **or**
- Securely delete all Customer personal data and certify deletion, **except** where retention is required by Australian or EU law

Standard timeframe: within **30 days** of termination.

---

## 13. Data Protection Impact Assessments and Prior Consultation

RemotIQ will reasonably assist the Customer with DPIAs (Article 35) and prior consultation with supervisory authorities (Article 36), at the Customer's cost beyond standard support.

---

## 14. Privacy Officer

RemotIQ has appointed a Privacy Officer responsible for privacy and GDPR alignment:

**Privacy Officer:** Sudhanshu K.
**Email:** sk@remotiq.com.au
**Phone:** +61 8 6216 2121
**Address:** 203 Hampton Rd, Northampton WA 6535, Australia

---

## 15. EU Representative

If RemotIQ is required to designate an Article 27 GDPR representative in the EU, the current designation will be published at **remotiq.com.au/eu-representative**.

> *Many CPaaS providers without an EU establishment appoint an Article 27 representative when they regularly target EU data subjects. RemotIQ should confirm with EU counsel whether an Article 27 representative (and an equivalent UK Article 27 representative) is required.*

---

## 16. Liability and Indemnity

Each party's liability under this DPA is subject to the limitations in the underlying Terms of Service. Liability under Article 82 GDPR for damages caused to data subjects shall be allocated according to each party's responsibility for the breach.

---

## 17. Conflict and Order of Precedence

If there is a conflict between this DPA and the Terms of Service, this DPA prevails for matters relating to processing of EU/UK personal data.

---

## 18. Governing Law

This DPA is governed by the laws of **Western Australia, Australia** for the underlying contractual relationship; however, **GDPR / UK GDPR** shall apply as mandatory law for the protection of EU/UK data subjects, and the Standard Contractual Clauses are governed as set out within those clauses.

---

**Contact:**
**RemotIQ Pty Ltd**
Privacy Officer
Email: sk@remotiq.com.au · privacy@remotiq.com.au
Phone: +61 8 6216 2121
Address: 203 Hampton Rd, Northampton WA 6535, Australia

---

# Policy: Cookie Policy

Canonical URL: https://websmspanel.com/en/policy/cookie-policy

# Cookie Policy

**WebSMS Panel 7 — A CPaaS Platform for SMS, Voice & Meta**

**Operated by:** RemotIQ Pty Ltd
**ABN:** 91 682 628 128

**Effective Date:** 1 April 2026
**Last Updated:** 4 April 2026
**Version:** 1.0

> **📄 Convenience Translation Notice**
> This document is also published in Español, Português, Français, Deutsch, हिन्दी, and Bahasa Indonesia as a courtesy to our customers. **The English-language version is the legally binding original.** Translations are provided for reading convenience only. In the event of any conflict, ambiguity, or inconsistency between the English version and any translated version, **the English version shall prevail**.

---

## 1. Introduction

This Cookie Policy explains how **RemotIQ Pty Ltd** ("RemotIQ", "we", "us") uses cookies and similar tracking technologies on our website **remotiq.com.au** and the WebSMS Panel 7 customer dashboard (collectively, the "Sites").

This Policy supplements our **Privacy Policy** and is published in accordance with:

- The **Privacy Act 1988 (Cth)** and the **Australian Privacy Principles (APPs)**
- The **Spam Act 2003 (Cth)** in respect of marketing communications
- The **EU ePrivacy Directive 2002/58/EC** and **GDPR Articles 4(11) and 7** for visitors located in the EEA/UK

---

## 2. What Are Cookies?

A **cookie** is a small text file placed on your device when you visit a website. Cookies are widely used to make websites work efficiently, remember preferences, and provide information to site owners.

We also use related technologies that function similarly to cookies, including:

- **Local storage** and **session storage** in your browser
- **Pixels** and **web beacons**
- **Software Development Kit (SDK)** identifiers in mobile apps

This Policy refers to all of these as "cookies".

---

## 3. Categories of Cookies We Use

### 3.1 Strictly Necessary Cookies (always active)

Essential for the Sites to function. Usually set in response to actions like logging in, filling forms, or setting privacy preferences. **No consent is legally required** for these.

| Cookie | Purpose | Duration |
|--------|---------|----------|
| `session_id` | Maintain authenticated session | Session |
| `csrf_token` | Cross-site request forgery protection | Session |
| `cookie_consent` | Store your cookie preferences | 12 months |
| `lb_route` | Load balancer routing | Session |

### 3.2 Performance & Analytics Cookies (consent required)

Help us understand how visitors interact with the Sites by collecting and reporting information anonymously or pseudonymously.

| Cookie / Service | Purpose | Duration | Provider |
|------------------|---------|----------|----------|
| `_ga`, `_ga_*` | Distinguish users | 24 months | Google Analytics 4 |
| `_gid` | Distinguish users | 24 hours | Google Analytics |
| `mp_*` | Product usage analytics | 12 months | Mixpanel / [Provider] |

### 3.3 Functional Cookies (consent required)

Remember choices you make to provide enhanced features.

| Cookie | Purpose | Duration |
|--------|---------|----------|
| `ui_theme` | Remember light/dark mode | 12 months |
| `lang_pref` | Remember language preference | 12 months |
| `last_panel` | Restore last-used dashboard view | 6 months |

### 3.4 Marketing & Advertising Cookies (consent required)

Track activity across websites to deliver relevant marketing.

| Cookie / Service | Purpose | Duration | Provider |
|------------------|---------|----------|----------|
| `_fbp` | Conversion tracking | 3 months | Meta Pixel |
| `li_at` (where used) | LinkedIn Insight Tag | 12 months | LinkedIn |
| `_gcl_au` | Google Ads conversions | 3 months | Google Ads |

### 3.5 Third-Party Cookies

When you visit pages with embedded content (e.g., YouTube tutorials, calendar booking widgets), those third parties may set their own cookies. We do not control these cookies. Please review the relevant third-party policies.

---

## 4. Legal Basis for Cookie Use

| Cookie Type | Australian visitors | EEA/UK visitors |
|-------------|---------------------|------------------|
| Strictly Necessary | Reasonable for service function (APP 3) | Legitimate interest / contract performance |
| Performance / Functional / Marketing | Notice + ability to opt out | **Prior opt-in consent** under ePrivacy Directive |

For visitors located in the EEA/UK, non-essential cookies are not set until you provide consent via the cookie banner. Consent can be withdrawn at any time without affecting prior lawful processing.

---

## 5. Managing Your Cookie Preferences

### 5.1 Via our Cookie Banner
On your first visit, a banner allows you to:

- **Accept All**
- **Reject All non-essential**
- **Customise** category-by-category

You can revisit your choices anytime via the "Cookie Preferences" link in the footer.

### 5.2 Via Your Browser
Most browsers let you control cookies through settings:

- [Google Chrome](https://support.google.com/chrome/answer/95647)
- [Mozilla Firefox](https://support.mozilla.org/kb/cookies)
- [Apple Safari](https://support.apple.com/HT201265)
- [Microsoft Edge](https://support.microsoft.com/microsoft-edge)

Disabling all cookies — including strictly necessary ones — may break parts of the dashboard, including login and security features.

### 5.3 Do Not Track / Global Privacy Control
We honour browser **"Do Not Track"** and **"Global Privacy Control"** signals where technically feasible by treating them as a withdrawal of consent for non-essential cookies.

---

## 6. Cookies and Children

Our Services are not intended for individuals under 18, and we do not knowingly use cookies to track or profile minors.

---

## 7. Updates to this Policy

We may update this Cookie Policy to reflect changes in technology, law, or our practices. Material changes will be highlighted via the cookie banner or in-platform notice. Please check the "Last Updated" date at the top.

---

## 8. Contact

For questions about this Cookie Policy or to exercise your rights:

**Privacy Officer:** Sudhanshu K.
**Email:** sk@remotiq.com.au · privacy@remotiq.com.au
**Phone:** +61 8 6216 2121
**Address:** 203 Hampton Rd, Northampton WA 6535, Australia

---

# Policy: Acceptable Use Policy

Canonical URL: https://websmspanel.com/en/policy/acceptable-use-policy

# Acceptable Use Policy

**WebSMS Panel 7 — A CPaaS Platform for SMS, Voice & Meta**

**Operated by:** RemotIQ Pty Ltd
**ABN:** 91 682 628 128

**Effective Date:** 1 April 2026
**Last Updated:** 4 April 2026
**Version:** 1.0

> **📄 Convenience Translation Notice**
> This document is also published in Español, Português, Français, Deutsch, हिन्दी, and Bahasa Indonesia as a courtesy to our customers. **The English-language version is the legally binding original.** Translations are provided for reading convenience only. In the event of any conflict, ambiguity, or inconsistency between the English version and any translated version, **the English version shall prevail**.

---

## 1. Purpose

This Acceptable Use Policy ("AUP") describes prohibited activities on **WebSMS Panel 7** (the "Platform"). It is incorporated by reference into our **Terms of Service** and **Master Service Agreement**. By using the Platform, you ("Customer", "you") agree to comply with this AUP and ensure that your employees, contractors, agents, and end-users do the same.

Violation of this AUP may result in suspension or termination of your account, removal of offending content, reporting to law enforcement, and recovery of any damages or fines incurred by RemotIQ.

---

## 2. Compliance with Law

You must use the Platform in compliance with all applicable laws and industry codes, including:

- **Spam Act 2003 (Cth)** and **Spam Regulations 2021** (Australia)
- **Telecommunications (Do Not Call Register) Act 2006 (Cth)**
- **Privacy Act 1988 (Cth)** and Australian Privacy Principles
- **Telecommunications Consumer Protections (TCP) Code C628:2019**
- **GDPR** (EU 2016/679) and **UK GDPR** where applicable
- **Telephone Consumer Protection Act (TCPA)** for US-bound traffic
- **CAN-SPAM Act** for US-bound electronic messages
- **CASL** (Canada) for Canadian-bound traffic
- **Meta WhatsApp Business Policy** and **Meta Commerce Policy**
- All carrier and aggregator policies applicable to the routes you use

---

## 3. Consent and Opt-In Requirements

3.1 You may only send messages to recipients who have given valid **express or inferred consent** as defined in the Spam Act 2003 (Australia) or the equivalent legal standard in the recipient's jurisdiction.

3.2 You must maintain auditable records of consent including timestamp, source, IP, and the wording of the opt-in shown to the recipient. RemotIQ may request these records.

3.3 Pre-checked boxes, bundled consents, or scraped lists do **not** constitute valid consent.

3.4 Every commercial message must include:

- A clear identification of the sender
- A functional unsubscribe / opt-out mechanism
- Honouring of opt-out requests within **5 business days** (and immediately where required by local law)

---

## 4. Prohibited Content

You must not use the Platform to send, transmit, or facilitate the sending of:

### 4.1 Illegal or harmful content
- Content that is illegal under applicable law
- Content promoting terrorism, violence, child sexual abuse material (CSAM), or human trafficking
- Content that infringes intellectual property rights
- Content that defames, harasses, threatens, or stalks any person
- Content promoting illegal drugs, illegal weapons, or illegal gambling

### 4.2 Deceptive or fraudulent content
- Phishing, smishing, vishing, or social-engineering attempts
- Spoofed sender IDs or false caller ID information (CLI spoofing)
- "419" / advance-fee fraud, lottery scams, romance scams, investment scams
- Fake delivery notifications, fake bank alerts, fake government notices
- Cryptocurrency scams, "pump and dump" schemes, fake airdrops
- Content impersonating any person, business, or government agency

### 4.3 Restricted SHAFT content (without prior written approval)
- **S**ex / adult content
- **H**ate speech
- **A**lcohol
- **F**irearms
- **T**obacco / vaping / cannabis

Some carriers and Meta prohibit SHAFT content entirely. Approval is route-dependent and not guaranteed.

### 4.4 High-risk regulated content
- Prescription-only pharmaceuticals
- Loans not regulated under applicable financial-services laws
- Get-rich-quick schemes, MLM / pyramid recruitment
- Debt-collection messages that breach the **ACCC/ASIC Debt Collection Guideline** or local equivalents

### 4.5 Malware and security threats
- Links to malware, ransomware, spyware, or exploit kits
- Trojan downloads disguised as legitimate apps
- Credential-harvesting URLs

---

## 5. Prohibited Conduct

You must not:

5.1 Send unsolicited bulk or commercial messages (spam) by any channel.

5.2 Buy, sell, or rent contact lists of phone numbers, WhatsApp IDs, or email addresses without provable consent for your specific use.

5.3 Use the Platform to harvest, scrape, or generate phone numbers (e.g. sequential dialling).

5.4 Send messages to numbers on the Australian **Do Not Call Register** without a valid exemption.

5.5 Bypass, circumvent, or attempt to disable rate limits, throttling, content filters, or anti-fraud controls.

5.6 Share API keys, SMPP credentials, or SIP credentials publicly or with unauthorised third parties.

5.7 Probe, scan, or load-test the Platform without prior written permission.

5.8 Use the Platform to launch denial-of-service attacks, port scans, or unauthorised intrusion attempts on any system.

5.9 Resell or sub-resell the Platform without an executed reseller agreement.

5.10 Use the Platform in a way that damages RemotIQ's reputation, carrier relationships, or Meta business standing.

5.11 Attempt to reverse engineer the Platform or extract source code (except as permitted by section 47D of the **Copyright Act 1968 (Cth)** for interoperability).

5.12 Misuse the Voice channel for **wangiri** ("one-ring") fraud, premium-rate fraud, or international revenue-share fraud (IRSF).

5.13 Use the Platform to circumvent Meta's pricing tiers or rate limits, or to use unverified business profiles for high-volume sending.

---

## 6. Specific Channel Rules

### 6.1 SMS
- All commercial sender IDs must be properly registered with carriers and aggregators
- Numeric short codes are restricted to approved use cases
- Two-way conversational SMS must respect STOP/UNSUBSCRIBE/QUIT keywords without case sensitivity

### 6.2 Voice
- Outbound dialling must comply with applicable do-not-call lists
- Calls must include a clear identification within the first **15 seconds**
- Use of pre-recorded messages (IVR, robocalls) requires explicit prior consent
- Predictive dialling abandonment rates must comply with TCP Code thresholds

### 6.3 Meta (WhatsApp Business API)
- All template messages must be approved by Meta before use
- You must comply with Meta's **24-hour customer service window** rules
- You must not send promotional content using the customer-service window
- You must not exceed Meta's quality-rating thresholds; repeated quality drops will result in suspension

---

## 7. Reporting Abuse

If you become aware of, or suspect, abuse of the Platform, including spam, phishing, or compromised credentials, report it immediately to:

**Email:** abuse@remotiq.com.au
**Phone:** +61 8 6216 2121

Include relevant message samples, headers, timestamps, and any other context. RemotIQ commits to acknowledging abuse reports within **24 hours**.

---

## 8. Enforcement

RemotIQ may, at its sole discretion and without prior notice:

- Investigate suspected violations using log data, message samples, and complaint records
- Throttle, suspend, or terminate offending traffic
- Suspend or terminate the Customer's account
- Withhold delivery of pending messages
- Report violations to law enforcement, regulators, carriers, or Meta
- Recover from the Customer any fines, penalties, or pass-through charges (including carrier-imposed spam fines, Meta penalties, and aggregator chargebacks)

For first-time, low-severity, accidental violations, RemotIQ will typically issue a written warning before suspension where reasonable to do so.

---

## 9. Customer Indemnity

You shall indemnify RemotIQ for all losses, damages, fines, regulatory penalties, and legal costs arising from your breach of this AUP, including any third-party claims by recipients, regulators, carriers, or Meta.

---

## 10. Updates to this AUP

RemotIQ may update this AUP with **15 days' notice** by email or in-platform notification. Continued use of the Platform after the effective date constitutes acceptance.

---

## 11. Contact

**Privacy Officer / AUP Enforcement:** Sudhanshu K.
**Email:** sk@remotiq.com.au · abuse@remotiq.com.au
**Phone:** +61 8 6216 2121
**Address:** 203 Hampton Rd, Northampton WA 6535, Australia

---

# Policy: Master Service Agreement

Canonical URL: https://websmspanel.com/en/policy/master-service-agreement

# Master Service Agreement

**WebSMS Panel 7 — A CPaaS Platform for SMS, Voice & Meta**

**Operated by:** RemotIQ Pty Ltd
**ABN:** 91 682 628 128

**Effective Date:** 1 April 2026
**Last Updated:** 4 April 2026
**Version:** 1.0

> **📄 Convenience Translation Notice**
> This document is also published in Español, Português, Français, Deutsch, हिन्दी, and Bahasa Indonesia as a courtesy to our customers. **The English-language version is the legally binding original.** Translations are provided for reading convenience only. In the event of any conflict, ambiguity, or inconsistency between the English version and any translated version, **the English version shall prevail**.

---

## 1. Parties

This Master Service Agreement ("MSA" or "Agreement") is entered into between:

**RemotIQ Pty Ltd** (ABN 91 682 628 128) of 203 Hampton Rd, Northampton WA 6535, Australia ("**RemotIQ**", "we", "us", "our"); and

The customer entity identified in the applicable Order Form, signup, or quote ("**Customer**", "you", "your").

Each a "Party" and together the "Parties".

---

## 2. Structure of Agreement

This MSA, together with all incorporated documents, constitutes the entire agreement between the Parties:

1. This Master Service Agreement
2. Order Form(s) executed under this MSA
3. Terms of Service
4. Service Level Agreement (SLA)
5. Acceptable Use Policy (AUP)
6. Privacy Policy
7. Cookie Policy
8. Data Processing Addendum (DPA)

In the event of conflict, the order of precedence is: (1) executed Order Form, (2) this MSA, (3) DPA, (4) SLA, (5) Terms of Service, (6) AUP, (7) Privacy and Cookie Policies.

---

## 3. Services

3.1 RemotIQ shall provide the **WebSMS Panel 7** Communications Platform-as-a-Service ("Services"), including SMS, Voice, and Meta (WhatsApp Business) messaging delivered via HTTP, SMPP, and SIP interfaces.

3.2 The specific scope, channels, volumes, and pricing applicable to the Customer are set out in the Order Form(s).

3.3 The Services are built on open-source components including **JasminSMS** and **Kannel**, to which RemotIQ actively contributes. Open-source components remain governed by their respective licences.

---

## 4. Term

4.1 This MSA commences on the Effective Date and continues until terminated in accordance with Section 13.

4.2 Each Order Form has its own term, set out in the Order Form. Unless otherwise stated, Order Forms automatically renew for successive 12-month periods unless either Party gives written notice of non-renewal at least **30 days** before the end of the then-current term.

---

## 5. Fees and Payment

5.1 Fees are set out in the applicable Order Form, exclusive of GST and any other applicable taxes.

5.2 Invoices are issued monthly in arrears (postpaid) or top-ups are consumed prepaid as elected on the Order Form.

5.3 Payment terms: **14 days** from invoice date. Overdue amounts attract interest at **1.5% per month** or the maximum permitted by law.

5.4 RemotIQ may suspend Services after **7 days' written notice** of overdue payment.

5.5 RemotIQ may pass through, with documentation, any third-party charges including carrier surcharges, Meta conversation fees, regulatory levies, and currency-conversion fees.

5.6 Fees are non-refundable except where required by the **Australian Consumer Law** or expressly stated in the SLA.

5.7 Pricing may be revised on **30 days' prior notice**.

---

## 6. Customer Responsibilities

The Customer shall:

6.1 Comply with all laws and the AUP when using the Services.

6.2 Obtain and maintain valid consent from end-users before sending communications.

6.3 Maintain the confidentiality of API keys, SMPP credentials, SIP credentials, and account passwords.

6.4 Provide accurate company information, ABN/tax IDs, and verification documents.

6.5 Reasonably cooperate with RemotIQ in onboarding, sender-ID registration, WhatsApp Business verification, and any anti-fraud or compliance reviews.

6.6 Promptly report any suspected security incident, account compromise, or service abuse.

---

## 7. Intellectual Property

7.1 RemotIQ retains all right, title, and interest in the Platform, including software (other than open-source components), documentation, trade marks, and improvements made during the Term.

7.2 The Customer retains all right, title, and interest in Customer Data and grants RemotIQ a limited, non-exclusive, royalty-free licence to host, copy, transmit, display, and otherwise process Customer Data solely as required to provide the Services.

7.3 Feedback provided by the Customer may be used by RemotIQ without restriction or compensation.

7.4 Each Party shall comply with the licences applicable to open-source components made available to it.

---

## 8. Confidentiality

8.1 "Confidential Information" means non-public information disclosed by one Party to the other that is identified as confidential or that a reasonable person would understand to be confidential, including pricing, technical documentation, security details, and business plans.

8.2 The receiving Party shall:

- Use the same standard of care as for its own confidential information (no less than reasonable care)
- Not disclose Confidential Information to any third party except to employees, contractors, and advisors with a need to know and bound by similar confidentiality obligations
- Use the Confidential Information solely to perform under this Agreement

8.3 Confidentiality obligations survive for **3 years** after termination of this MSA, except for trade secrets, which are protected indefinitely.

8.4 Disclosure required by law, regulator, or court order is permitted, with prior notice where legally permissible.

---

## 9. Data Protection

The processing of personal information is governed by the **Privacy Policy** and the **Data Processing Addendum (DPA)**, which form part of this Agreement. Where the Customer provides personal data of EU/UK data subjects, the DPA's GDPR-aligned terms apply.

---

## 10. Service Levels

The availability commitment for the Platform is set out in the **SLA**, with a target Monthly Uptime Percentage of **99.5%** and Service Credits as the sole contractual remedy for breach (subject to non-excludable consumer guarantees).

---

## 11. Warranties

11.1 Each Party warrants that it has full power and authority to enter into and perform this Agreement.

11.2 RemotIQ warrants that the Services will be provided with due care and skill and substantially in accordance with the documentation.

11.3 To the maximum extent permitted by law, all other warranties (express, implied, statutory, or otherwise) are excluded, **subject always to the non-excludable rights and guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth))**.

11.4 To the extent permitted by law, RemotIQ's liability for breach of any non-excludable consumer guarantee is limited (at RemotIQ's option) to:

- Resupply of the Services; or
- Payment of the cost of having the Services resupplied.

---

## 12. Limitation of Liability

12.1 Subject to Section 11.3, the aggregate liability of either Party for all claims arising out of or related to this Agreement in any 12-month period shall not exceed **the fees paid or payable by the Customer to RemotIQ in the 3 months preceding the event giving rise to the claim**.

12.2 Neither Party shall be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost business opportunities, lost data, or loss of goodwill, regardless of the legal theory.

12.3 The limits in Sections 12.1 and 12.2 do **not** apply to:

- Breach of confidentiality (Section 8)
- IP infringement
- Indemnification obligations under Section 14
- Gross negligence or wilful misconduct
- Liability that cannot be excluded under applicable law

---

## 13. Termination

13.1 **For convenience.** Either Party may terminate this MSA on **30 days' written notice** if no Order Forms are then in effect.

13.2 **For cause.** Either Party may terminate this MSA or any Order Form immediately on written notice if the other Party:

- Materially breaches this Agreement and fails to cure within **30 days** of written notice (**7 days** for non-payment)
- Becomes insolvent, enters administration, or has a receiver/liquidator appointed
- Ceases or threatens to cease conducting business

13.3 **Suspension.** RemotIQ may suspend Services immediately for AUP violations, security incidents, regulatory direction, or non-payment per Section 5.4.

13.4 **Effect of termination.** On termination:

- All Customer rights to use the Services cease
- Customer pays all fees accrued up to the termination date
- RemotIQ returns or deletes Customer Data within **30 days** per the DPA
- Sections that by their nature should survive (IP, confidentiality, liability, dispute resolution) survive

---

## 14. Indemnification

14.1 **Customer indemnity.** The Customer shall indemnify, defend, and hold RemotIQ harmless from third-party claims arising from:

- The Customer's breach of the AUP, applicable law, or this Agreement
- The content of messages sent through the Services by the Customer
- The Customer's handling of end-user data
- Any claim that the Customer's content infringes IP or privacy rights

14.2 **RemotIQ indemnity.** RemotIQ shall indemnify, defend, and hold the Customer harmless from any third-party claim that the Services (excluding Customer Data and open-source components) infringe a registered IP right in Australia.

14.3 **Procedure.** The indemnified Party must (a) promptly notify the indemnifying Party of the claim, (b) give sole control of the defence and settlement to the indemnifying Party, and (c) reasonably cooperate. The indemnifying Party shall not settle a claim that admits liability or imposes obligations on the indemnified Party without prior written consent.

---

## 15. Force Majeure

Neither Party is liable for delay or failure due to causes beyond reasonable control, including acts of God, war, civil unrest, pandemic, internet/telecommunications outages, government action, fibre cuts, or large-scale cyber-attacks. The affected Party must notify the other Party promptly and use reasonable efforts to resume performance.

---

## 16. Insurance

RemotIQ shall maintain, throughout the Term, commercially reasonable insurance including public liability, professional indemnity, and cyber liability cover. Certificates of currency are available on written request.

---

## 17. Compliance with Anti-Bribery and Sanctions Laws

Each Party shall comply with all applicable anti-bribery, anti-corruption, anti-money-laundering, and sanctions laws including the **Criminal Code Act 1995 (Cth)**, the **US FCPA**, the **UK Bribery Act 2010**, and applicable UN/EU/US/AU sanctions regimes.

---

## 18. Dispute Resolution

18.1 The Parties shall first attempt to resolve disputes through good-faith negotiation between senior representatives within **30 days**.

18.2 Failing resolution, the dispute shall be referred to **arbitration** under the **Commercial Arbitration Act 2012 (WA)** before a sole arbitrator mutually appointed; seat and venue: **Perth, Western Australia**; language: English.

18.3 Either Party may seek urgent interlocutory or injunctive relief from a court of competent jurisdiction without first complying with Sections 18.1 and 18.2.

---

## 19. Governing Law

This Agreement is governed by and construed in accordance with the laws of **Western Australia, Australia**, and the Commonwealth of Australia where applicable. The courts of Western Australia (and the Federal Court of Australia where applicable) have exclusive jurisdiction subject to the arbitration clause.

---

## 20. General

- **Notices.** Written notices to RemotIQ: legal@remotiq.com.au, copy to 203 Hampton Rd, Northampton WA 6535. Notices to Customer: the email and address on the Order Form.
- **Assignment.** Neither Party may assign this Agreement without the other's prior written consent, except in connection with a merger, acquisition, or sale of substantially all assets, in which case notice is sufficient.
- **Subcontracting.** RemotIQ may subcontract services without consent, provided RemotIQ remains liable for the subcontractor's acts.
- **No partnership.** Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship.
- **Severability.** If any provision is unenforceable, the remainder remains in force.
- **Waiver.** No waiver is effective unless in writing and signed.
- **Amendment.** This Agreement may be amended only by written agreement signed by both Parties; provided that RemotIQ may update referenced policies (Privacy, Cookie, AUP, SLA) on **15 days' notice** as set out in those policies.
- **Counterparts and electronic signature.** This Agreement may be executed in counterparts and by electronic signature, each of which constitutes one and the same agreement.
- **Survival.** Sections 5 (for accrued amounts), 7, 8, 11, 12, 13.4, 14, 18, 19, and 20 survive termination.

---

## 21. Execution

Executed by the Parties as of the Effective Date.

**For RemotIQ Pty Ltd**
Name: ____________________
Title: ____________________
Date: ____________________
Signature: ____________________

**For the Customer**
Entity Name: ____________________
ABN / Tax ID: ____________________
Name: ____________________
Title: ____________________
Date: ____________________
Signature: ____________________

---

# Policy: Data Processing Addendum

Canonical URL: https://websmspanel.com/en/policy/data-processing-addendum

# Data Processing Addendum (DPA)

**WebSMS Panel 7 — A CPaaS Platform for SMS, Voice & Meta**

**Operated by:** RemotIQ Pty Ltd
**ABN:** 91 682 628 128

**Effective Date:** 1 April 2026
**Last Updated:** 4 April 2026
**Version:** 1.0

> **📄 Convenience Translation Notice**
> This document is also published in Español, Português, Français, Deutsch, हिन्दी, and Bahasa Indonesia as a courtesy to our customers. **The English-language version is the legally binding original.** Translations are provided for reading convenience only. In the event of any conflict, ambiguity, or inconsistency between the English version and any translated version, **the English version shall prevail**.

---

## 1. Background and Scope

This Data Processing Addendum ("**DPA**") forms part of the Master Service Agreement, Terms of Service, or other written agreement between **RemotIQ Pty Ltd** ("**RemotIQ**", "**Processor**") and the customer entity ("**Customer**", "**Controller**") (the "**Principal Agreement**"), under which RemotIQ provides the WebSMS Panel 7 Communications-Platform-as-a-Service ("**Services**").

This DPA applies whenever RemotIQ processes Personal Data on behalf of the Customer in connection with the Services, and reflects the Parties' agreement on data protection terms required by:

- **GDPR** (Regulation (EU) 2016/679), in particular Article 28
- **UK GDPR** and the **Data Protection Act 2018 (UK)**
- The Swiss **Federal Act on Data Protection (revFADP)**
- Other applicable data-protection laws

For the avoidance of doubt, RemotIQ's primary regulatory framework as an Australian operator is the **Privacy Act 1988 (Cth)** and the Australian Privacy Principles. This DPA harmonises those obligations with the Customer's GDPR-aligned obligations.

---

## 2. Definitions

Capitalised terms not defined in this DPA have the meaning given in the Principal Agreement or the GDPR.

- **"Personal Data"** means any information relating to an identified or identifiable natural person processed by RemotIQ on behalf of Customer under the Services.
- **"Data Subject"** means the natural person to whom Personal Data relates.
- **"Sub-processor"** means any third party engaged by RemotIQ to process Personal Data.
- **"Personal Data Breach"** has the meaning given in Article 4(12) GDPR.
- **"Standard Contractual Clauses"** or **"SCCs"** means the SCCs adopted by EU Commission Decision 2021/914 of 4 June 2021.
- **"UK Addendum"** means the **International Data Transfer Addendum to the EU Commission Standard Contractual Clauses**, version B1.0, issued by the UK Information Commissioner.

---

## 3. Roles of the Parties

- The Customer is the **Controller** (or Processor where it processes on behalf of a third-party Controller) of the Personal Data submitted to or generated by the Services.
- RemotIQ is the **Processor** (or Sub-processor as applicable).
- RemotIQ remains an independent **Controller** for limited business purposes such as billing, account administration, fraud prevention, and product analytics, governed by the Privacy Policy.

---

## 4. Subject Matter of Processing (Article 28(3) GDPR)

| Item | Description |
|------|-------------|
| **Subject matter** | Provision of the Services |
| **Duration** | Term of the Principal Agreement plus the retention periods set out in Section 11 |
| **Nature and purpose** | Transmission, routing, queuing, logging, delivery reporting, fraud prevention, customer support |
| **Categories of Personal Data** | Mobile and fixed-line numbers, WhatsApp IDs, message content, voice recordings, delivery metadata, opt-in/opt-out records, IP addresses, timestamps |
| **Categories of Data Subjects** | The Customer's end-users, customers, employees, contractors, and prospects |
| **Special-category data** | Not solicited; the Customer must not transmit special-category data through the Services without RemotIQ's prior written consent and additional safeguards |

---

## 5. Customer Instructions and Compliance

5.1 RemotIQ shall process Personal Data only on documented instructions from the Customer, including via the Services' configurations and APIs, except where required by applicable law (in which case RemotIQ shall, where legally permitted, notify the Customer first).

5.2 RemotIQ shall promptly inform the Customer if, in its opinion, an instruction infringes applicable data-protection law.

5.3 The Customer warrants that it has a valid legal basis for processing the Personal Data submitted to the Services (Article 6 GDPR) and, where applicable, has obtained valid consent from Data Subjects under the **GDPR**, **ePrivacy Directive 2002/58/EC**, and the **Spam Act 2003 (Cth)**.

---

## 6. Confidentiality

RemotIQ shall ensure that personnel authorised to process Personal Data are bound by written confidentiality obligations and have received appropriate data-protection training.

---

## 7. Security Measures (Article 32 GDPR)

RemotIQ shall implement appropriate technical and organisational measures to protect Personal Data, including:

- **Encryption** in transit (TLS 1.3) and at rest (AES-256)
- **Access controls**: role-based access (RBAC), least privilege, multi-factor authentication for administrative access
- **Pseudonymisation** of identifiers in logs where feasible
- **Network security**: firewalls, IDS/IPS, segregated production networks, DDoS protection
- **Vulnerability management**: regular VAPT, dependency scanning, secure SDLC
- **ISMS**: documented Information Security Management System aligned to ISO/IEC 27001
- **Personnel**: screening, confidentiality undertakings, security awareness training
- **Business continuity**: documented and tested disaster-recovery and backup procedures
- **Logging and monitoring**: SIEM, centralised audit logs, anomaly detection

These measures also satisfy obligations under APP 11 of the Australian Privacy Act and Section 14 of the **Notifiable Data Breaches scheme**.

---

## 8. Sub-processors

8.1 The Customer provides general written authorisation for RemotIQ to engage Sub-processors. The current list is published at **/policy/subprocessors**.

8.2 Current key Sub-processors include:

| Sub-processor | Purpose | Location |
|---------------|---------|----------|
| Amazon Web Services | Hosting, storage, compute | Sydney (primary), other regions where required |
| Meta Platforms Ireland Ltd. | WhatsApp Business API routing | Ireland / global |
| Telecommunications carriers (Telstra, Optus, TPG, [carriers]) | SMS / Voice routing | Australia / global |
| Stripe / [Payment Gateway] | Payment processing | Australia / USA |
| [Email service] | Transactional email | EU / Australia |

8.3 RemotIQ shall:

- Bind Sub-processors to written terms providing materially the same data-protection obligations as this DPA
- Remain liable to the Customer for the acts and omissions of Sub-processors as if they were its own
- Provide the Customer **30 days' prior notice** of new Sub-processors via the website or email
- Allow the Customer to object on reasonable data-protection grounds within **15 days**; if the Parties cannot resolve the objection, the Customer may terminate the affected Service

---

## 9. International Data Transfers

9.1 For transfers of Personal Data from the EEA to RemotIQ in Australia or to onward Sub-processors outside the EEA, the Parties rely on the **Standard Contractual Clauses (SCCs)**, Module Two (Controller-to-Processor) or Module Three (Processor-to-Processor) as applicable, deemed incorporated into this DPA. The following selections apply:

- **Clause 7 (Docking clause):** included
- **Clause 9 (Sub-processors):** Option 2 — General written authorisation
- **Clause 11 (Redress):** independent dispute-resolution body **not** elected
- **Clause 17 (Governing law):** law of **Ireland**
- **Clause 18 (Forum and jurisdiction):** courts of **Ireland**
- **Annexes I, II, and III:** completed as set out in this DPA and the published Sub-processor list

9.2 For transfers from the **United Kingdom**, the **UK Addendum** is incorporated by reference, with Tables 1–4 completed as follows:

- **Table 1:** Parties as set out in the Principal Agreement
- **Table 2:** Approved EU SCCs as in Section 9.1
- **Table 3:** Annexes as in this DPA
- **Table 4:** Either Party may end the Addendum on the conditions in clause 19

9.3 For transfers from **Switzerland**, the SCCs apply with the FDPIC interpretation, treating references to the GDPR as also referring to the Swiss revFADP and references to EU data subjects as including Swiss data subjects.

9.4 Australia is not, at the date of this DPA, the subject of a European Commission adequacy decision; the Parties acknowledge that supplementary measures (encryption, contractual transparency commitments, and challenge of unlawful access requests) supplement the SCCs.

---

## 10. Data Subject Rights

RemotIQ shall, taking into account the nature of the processing, assist the Customer by appropriate technical and organisational measures, insofar as possible, to fulfil the Customer's obligation to respond to requests from Data Subjects exercising their rights under Articles 15–22 GDPR. Customer-initiated assistance requests should be sent to **privacy@remotiq.com.au** and will be acknowledged within **5 business days**.

The Customer remains responsible for responding directly to its Data Subjects within applicable legal timeframes.

---

## 11. Personal Data Breach (Articles 33–34 GDPR)

11.1 RemotIQ shall notify the Customer **without undue delay** and within **48 hours** of becoming aware of a Personal Data Breach affecting Customer Personal Data.

11.2 Notification shall include, to the extent known:

- Nature of the breach, categories and approximate numbers of Data Subjects and records concerned
- Likely consequences
- Measures taken or proposed to address the breach and mitigate adverse effects
- Contact point for further information

11.3 RemotIQ shall provide reasonable cooperation in the Customer's notifications to supervisory authorities and Data Subjects.

11.4 Where the breach is also notifiable under Part IIIC of the **Privacy Act 1988 (Cth)**, RemotIQ shall notify the **OAIC** as required.

---

## 12. Audits (Article 28(3)(h))

12.1 RemotIQ shall make available to the Customer all information reasonably necessary to demonstrate compliance with this DPA.

12.2 The Customer (or an independent auditor not in competition with RemotIQ, bound by confidentiality) may, on **30 days' written notice**, audit RemotIQ's compliance no more than **once per 12-month period**, during business hours and without disrupting operations. The Customer bears its own audit costs and shall reimburse RemotIQ's reasonable costs for assistance exceeding **5 person-days** per 12 months.

12.3 In lieu of an on-site audit, the Customer may rely on RemotIQ's most recent independent audit reports (e.g., ISO 27001, SOC 2 Type II) where available.

---

## 13. Return or Deletion of Personal Data

On termination of the Principal Agreement or written request, RemotIQ shall, at the Customer's choice, return or securely delete all Customer Personal Data within **30 days**, and shall delete existing copies unless retention is required by applicable law. Backups containing Personal Data shall be deleted in accordance with the standard backup-rotation cycle and shall not be restored or used for any other purpose.

---

## 14. Liability

The liability of each Party under this DPA is subject to the limitations and exclusions set out in the Principal Agreement. Liability under Article 82 GDPR for damages caused to Data Subjects shall be allocated in accordance with each Party's responsibility for the breach.

---

## 15. Order of Precedence

In the event of a conflict between this DPA and the Principal Agreement, this DPA prevails on matters relating to processing of Personal Data. The SCCs, where they apply, prevail over conflicting terms of this DPA.

---

## 16. Term and Termination

This DPA enters into force on the Effective Date and remains in force for as long as RemotIQ processes Personal Data on behalf of the Customer, surviving termination of the Principal Agreement to the extent necessary to comply with this DPA.

---

## 17. Governing Law and Jurisdiction

Subject to Section 9.1 (Clauses 17–18 of the SCCs governing transfers), this DPA is governed by the laws of **Western Australia, Australia**, and the courts of Western Australia have exclusive jurisdiction.

---

## 18. Annex I — Description of Processing

### A. List of Parties
- **Data Exporter (Controller):** the Customer entity identified in the Principal Agreement
- **Data Importer (Processor):** RemotIQ Pty Ltd, ABN 91 682 628 128, 203 Hampton Rd, Northampton WA 6535, Australia. Contact: Sudhanshu K., sk@remotiq.com.au

### B. Description of Transfer
As set out in Section 4 of this DPA.

### C. Competent Supervisory Authority
The supervisory authority of the EU Member State in which the Data Exporter is established, or where Article 3(2) GDPR applies, the supervisory authority designated under Article 27 GDPR. For UK transfers: the **Information Commissioner's Office (ICO)**.

---

## 19. Annex II — Technical and Organisational Measures

As set out in Section 7 of this DPA. Detailed technical specifications are available on written request to **security@remotiq.com.au** under NDA.

---

## 20. Annex III — List of Sub-processors

As set out in Section 8 and at **/policy/subprocessors**.

---

## 21. Execution

This DPA is incorporated into and forms part of the Principal Agreement. By accepting the Principal Agreement, the Customer is deemed to have accepted this DPA and signed the SCCs to the extent applicable. A counter-signed copy is available on request to **privacy@remotiq.com.au**.

---

**Contact:**
**RemotIQ Pty Ltd**
Privacy Officer: Sudhanshu K.
Email: sk@remotiq.com.au · privacy@remotiq.com.au
Phone: +61 8 6216 2121
Address: 203 Hampton Rd, Northampton WA 6535, Australia

---

# Policy: Refund And Payment Policy

Canonical URL: https://websmspanel.com/en/policy/refund-and-payment-policy

# Refund and Payment Policy

**WebSMS Panel 7 — A CPaaS Platform for SMS, Voice & Meta**

**Operated by:** RemotIQ Pty Ltd
**ABN:** 91 682 628 128

**Effective Date:** 1 April 2026
**Last Updated:** 4 April 2026
**Version:** 1.0

> **📄 Convenience Translation Notice**
> This document is also published in Español, Português, Français, and Deutsch as a courtesy to our customers. **The English-language version is the legally binding original.** Translations are provided for reading convenience only. In the event of any conflict, ambiguity, or inconsistency between the English version and any translated version, **the English version shall prevail**.

---

## 1. Purpose

This Refund and Payment Policy ("Policy") sets out how **RemotIQ Pty Ltd** ("RemotIQ", "we", "us") accepts payment, issues invoices, and handles refund requests from customers ("Customer", "you") of **WebSMS Panel 7** (the "Platform"). This Policy is incorporated into and forms part of the Terms of Service and the Master Service Agreement.

This Policy does not exclude or limit any rights you may have under the **Australian Consumer Law (ACL)** in Schedule 2 of the **Competition and Consumer Act 2010 (Cth)**.

---

## 2. Pricing and Currency

2.1 All prices on our website, dashboard, order forms, and invoices are quoted in **Australian Dollars (AUD)** unless explicitly stated otherwise.

2.2 All prices are **exclusive of GST (10%)**. GST is added on tax invoices issued to Australian Customers. Customers outside Australia may be subject to local VAT, GST, withholding taxes, or import levies for which the Customer remains responsible.

2.3 RemotIQ reserves the right to revise prices with **30 days' prior written notice**. Pre-paid balances purchased before a price change are honoured at the original rate until consumed or expired.

2.4 Promotional credits, free trials, and bonus credits are non-transferable, non-refundable in cash, and may have separate expiry rules disclosed at the time of issuance.

---

## 3. Payment Models

### 3.1 Prepaid Model
- The Customer purchases credits in advance via the dashboard or by bank transfer.
- Credits are deducted per message/voice-minute/Meta-conversation as set out in the dashboard pricing page.
- Unused credits expire **12 months** from the date of purchase unless a longer validity is specified in the order form.
- Top-ups are non-refundable in cash but remain usable until expiry, subject to Section 7.

### 3.2 Postpaid (Invoice) Model
- Available to qualifying business Customers subject to credit-check approval.
- Usage is metered monthly; invoices issued within **5 business days** of the end of each calendar month.
- Payment terms: **14 days net** from invoice date.
- Postpaid Customers may be required to maintain a security deposit or bank guarantee.

### 3.3 Subscription / Committed-Use Plans
- Some plans require a recurring monthly or annual fee, plus per-unit usage charges.
- Subscription fees are billed in advance and are non-refundable except as set out in this Policy or required by law.
- Annual plans paid in advance receive any discount disclosed at the point of purchase.

---

## 4. Accepted Payment Methods

We accept the following payment methods, subject to availability:

- Credit / debit card (Visa, Mastercard, American Express) via **Stripe**
- Direct bank transfer (EFT) to our Australian account
- Direct debit (Australian bank accounts only)
- PayPal (where enabled)
- Wire transfer / SWIFT (international Customers, minimum threshold may apply)

Card payments are processed by PCI-DSS-compliant payment providers. We do not store full card numbers.

---

## 5. Invoicing and Tax Documents

5.1 Tax invoices are issued in accordance with the **A New Tax System (Goods and Services Tax) Act 1999 (Cth)** and contain the Customer's billing details, the period covered, itemised usage, applicable GST, and the total payable.

5.2 Invoices are delivered electronically to the billing email address on file. Customers must keep their billing details current.

5.3 The Customer must dispute any invoice in writing within **15 days** of receipt by emailing **billing@remotiq.com.au** with the invoice number and reason. Undisputed invoices are deemed accepted.

5.4 Disputed amounts must still be paid by the due date if the dispute relates to only part of the invoice; the remainder shall be paid undisputed.

---

## 6. Late Payment and Suspension

6.1 If an invoice is not paid by the due date:

- Interest accrues at **1.5% per month** (or part thereof) on overdue balances, or the maximum permitted by Australian law, whichever is lower.
- RemotIQ may issue a written reminder.
- After **7 days** of non-payment from the original due date, RemotIQ may **suspend** the Service until the outstanding amount and any accrued interest are paid in full.
- After **30 days** of non-payment, RemotIQ may **terminate** the account and refer the debt to a collection agency. The Customer shall reimburse all reasonable collection costs and legal fees.

6.2 Reactivation after suspension may incur a **reactivation fee** (currently AUD 150, subject to change with 30 days' notice).

---

## 7. Refund Eligibility

### 7.1 What Is Generally Refundable

We will issue refunds in the following circumstances:

| Scenario | Refund |
|---|---|
| Duplicate payment / clear billing error by RemotIQ | Full refund of the duplicated/erroneous amount |
| Service charged after written termination | Refund of the post-termination charges |
| Pro-rated unused subscription portion (only where local consumer law requires) | Pro-rated refund |
| SLA Service Credits earned under the Service Level Agreement | Applied as account credit (see SLA) |
| Refund explicitly required by Australian Consumer Law | As required by law |

### 7.2 What Is **Not** Refundable

The following are non-refundable, except where the Australian Consumer Law makes them refundable:

- Pre-paid credit balances that are within their validity period — these remain usable until expiry
- Messages, voice minutes, or Meta conversations that have been **dispatched** (delivery to the end-user device cannot be guaranteed and is excluded — see Section 8)
- Subscription fees for the current billing period after the start of that period
- Setup fees, sender-ID registration fees, WhatsApp template approval fees, or other one-off fees, once the work has been performed
- Promotional / bonus / referral credits
- Third-party pass-through charges (carrier fees, Meta conversation fees, regulatory levies)
- Charges incurred while an account was used in violation of the Acceptable Use Policy

### 7.3 Australian Consumer Law Rights

Nothing in this Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement. If the Service fails a non-excludable consumer guarantee, the Customer is entitled to remedies as required by law, which may include refund, resupply, or repair, depending on whether the failure is "major" within the meaning of the ACL.

---

## 8. Message Delivery and Refunds

8.1 **What we charge for:** dispatching a message from our platform to the upstream carrier or Meta, and any subsequent delivery report processing. This is regardless of whether the end recipient receives or reads the message.

8.2 **Why this matters for refunds:** final delivery depends on multiple parties outside RemotIQ's control, including the recipient's mobile carrier, network conditions, device state, Meta's infrastructure, and applicable do-not-disturb / spam filters. RemotIQ does not refund charges for messages that were successfully dispatched but did not reach the end user.

8.3 **Carrier reject codes:** in cases where the upstream carrier returns a hard-reject delivery receipt within minutes of dispatch indicating the message was never accepted by the carrier, the corresponding charge is automatically reversed and credited back to the Customer's account, with no manual claim required.

---

## 9. Refund Request Process

9.1 To request a refund (other than automatic SLA credits), the Customer must submit a written request to **billing@remotiq.com.au** containing:

- Customer name and account ID
- Invoice or transaction reference
- Date of payment and amount
- Reason for the refund and supporting evidence (logs, screenshots, correspondence)

9.2 Requests must be submitted within **30 days** of the relevant charge. Requests received after this period will be considered only at RemotIQ's discretion or where required by law.

9.3 RemotIQ acknowledges refund requests within **5 business days** and aims to issue a decision within **15 business days** of acknowledgement.

9.4 Approved refunds are processed via the **original payment method** wherever possible. If the original method is no longer available, RemotIQ may issue a credit to the Customer's RemotIQ account or, at its discretion, transfer to a verified bank account in the Customer's name.

9.5 Refund processing time, after RemotIQ approval:

| Method | Typical Time to Receive |
|---|---|
| Credit / debit card | 5–10 business days |
| Bank transfer (Australian) | 2–5 business days |
| International wire | 7–14 business days |
| PayPal | 1–3 business days |

These timeframes are dependent on the receiving institution and beyond RemotIQ's direct control.

---

## 10. Chargebacks

10.1 Customers should contact **billing@remotiq.com.au** before initiating a chargeback. Chargebacks initiated without first attempting to resolve the matter with RemotIQ may result in:

- Immediate suspension of the Service
- A **chargeback fee of AUD 50** per dispute to recover bank-imposed fees
- Restriction from future use of card payments on the platform

10.2 If RemotIQ provides evidence to the card scheme and the chargeback is reversed in our favour, the disputed charge plus any chargeback fees and accrued interest become immediately due.

---

## 11. Service Credits and SLA Refunds

11.1 Credits earned under the **Service Level Agreement** are applied as **account credit** against future invoices and are not refundable in cash, except where required by Australian Consumer Law.

11.2 Credits expire **12 months** from the date of issue if not used.

11.3 SLA credit claim procedure is set out in the SLA document.

---

## 12. Termination and Final Settlement

12.1 On termination of the account by either party:

- Postpaid Customers receive a final invoice for usage up to the termination date, payable per Section 5.
- Prepaid Customers' remaining credits are forfeited at the end of their validity period; **no cash refund is owed** for unused valid credits, except as Section 7.1 requires.
- Earned but unredeemed SLA credits are not paid out in cash on termination.

12.2 The Customer remains liable for all charges accrued before termination, regardless of whether termination was for cause or for convenience.

---

## 13. Currency Conversion

13.1 If a Customer pays in a currency other than AUD, the conversion rate applied is the rate used by RemotIQ's payment processor on the date of payment. RemotIQ does not absorb foreign exchange or conversion fees imposed by the Customer's bank or card issuer.

13.2 Refunds in foreign currency are calculated using the prevailing rate at the time of the refund. RemotIQ is not liable for any difference between the original payment rate and the refund rate.

---

## 14. Updates to this Policy

RemotIQ may update this Policy with **15 days' written notice** by email or in-platform notification. Material changes that affect Customer payment obligations will not apply retroactively to invoices issued before the effective date of the change.

---

## 15. Contact

**Billing & Refund Enquiries:**
**Email:** billing@remotiq.com.au
**Phone:** +61 8 6216 2121
**Postal Address:** 203 Hampton Rd, Northampton WA 6535, Australia

For unresolved disputes, see the **Dispute Resolution** clause in the Master Service Agreement.

---

# Policy: Subprocessors

Canonical URL: https://websmspanel.com/en/policy/subprocessors

# Sub-processors

**WebSMS Panel 7 — A CPaaS Platform for SMS, Voice & Meta**

**Operated by:** RemotIQ Pty Ltd
**ABN:** 91 682 628 128

**Effective Date:** 1 April 2026
**Last Updated:** 4 April 2026
**Version:** 1.0

---

## Overview

When you use **WebSMS Panel 7**, RemotIQ Pty Ltd ("RemotIQ", "we") engages a small number of third-party service providers ("**sub-processors**") to help us deliver the platform. These sub-processors process personal data on our behalf, and only on our documented instructions.

This page is published in compliance with **Article 28(2) and 28(4) of the EU General Data Protection Regulation (GDPR)** and the equivalent UK GDPR provisions, and is referenced from our **Data Processing Addendum (DPA)** as the authoritative current list of sub-processor categories.

We use only sub-processors that contractually commit to data-protection standards no less protective than those in our own DPA with you.

> **A note on this page.** This is the public summary intended for transparency and compliance with GDPR Article 28. Where we have categorised rather than named individual sub-processors below, the **specific vendors are disclosed to enterprise customers and prospective customers under NDA** as part of due diligence. This approach balances genuine transparency with reasonable protection of our commercial supply-chain arrangements, and is the model used widely across the CPaaS industry.

---

## How to Subscribe to Updates

We notify customers of any **addition, replacement, or removal** of a sub-processor at least **30 days** before the change takes effect, in line with our DPA Section 8.3.

To receive notifications:

- **Email subscription** — send a request to **privacy@remotiq.com.au** with subject line *"Subscribe — sub-processor updates"*
- **Webhook (enterprise customers)** — ask your account manager to register a webhook endpoint
- **RSS feed** — *planned; will be available at this URL once published*

If you object to a new sub-processor on reasonable data-protection grounds, contact **privacy@remotiq.com.au** within **15 days** of our notice and we will negotiate in good faith. If we cannot resolve the objection, you may terminate the affected service per DPA Section 8.3.

---

## Current Sub-processor List

Last reviewed: **4 April 2026**

### Infrastructure & Hosting

| Sub-processor | Service Provided | Categories of Data Processed | Primary Location | Transfer Mechanism |
|---|---|---|---|---|
| **Amazon Web Services, Inc.** (AWS) | Cloud hosting, compute, storage, queueing, networking | All Customer Data and Personal Data processed by RemotIQ | Sydney, Australia (`ap-southeast-2`) — primary | AWS Australia keeps data in AU. For any non-AU AWS region: AWS DPA + EU SCCs |

*Why AWS is named:* hyperscale cloud provider — disclosure provides material transparency to customers; the choice itself is industry-standard and not commercially sensitive.

### Communications Channels (Customer-elected)

These sub-processors are engaged when you use the corresponding channel of WebSMS Panel 7. If you do not use the channel, no data flows to that provider.

| Sub-processor | Service Provided | Categories of Data Processed | Primary Location | Transfer Mechanism |
|---|---|---|---|---|
| **Meta Platforms Ireland Limited** | WhatsApp Business API routing | WhatsApp IDs, message content (text/media), template variables, delivery and read receipts | Ireland; Meta's global infrastructure | Meta WhatsApp Business Solution Terms + EU SCCs |
| **Australian Tier-1 Telecommunications Carriers** *(category)* | Australian SMS and Voice termination | Mobile numbers, SMS body content, voice-call metadata | Australia | Carrier service agreements; ACMA-regulated |
| **International SMS Aggregators and Carriers** *(category)* | Routing of SMS to destinations not covered by Australian carriers | Mobile numbers, SMS body content, delivery metadata | Varies by destination | DPA + EU SCCs as applicable; carrier service agreements |
| **International Voice Termination Partners** *(category)* | International voice termination via SIP | Phone numbers (caller and callee), call metadata, optional call recordings | Varies | DPA + applicable transfer mechanism |
| **Regional Aggregators** *(category — engaged at Customer's direction)* | Sender-ID registered routing in regulated regions (India DLT, UAE TRA, KSA CITC, Brazil ANATEL, others) | Mobile numbers, SMS body content, delivery metadata | India, UAE, KSA, Brazil, others as required | DPA + applicable regional transfer mechanism |

*Why these are categorised:* the specific identities of our international and regional routing partners are commercially sensitive and frequently change as we optimise routes. Specific partner names for any region are disclosed under NDA on request.

### Payments

| Sub-processor | Service Provided | Categories of Data Processed | Primary Location | Transfer Mechanism |
|---|---|---|---|---|
| **Stripe Payments Australia Pty Ltd** | Payment processing, card tokenisation, subscription billing | Billing name, address, ABN, payment-method tokens (no full card numbers), transaction metadata | Australia (Stripe AU); USA (Stripe Inc.) | Stripe DPA + EU SCCs; PCI-DSS Level 1 |

*Why Stripe is named:* card schemes require disclosure of the payment processor, and Stripe is widely understood as a regulated, named processor.

### Operational Tooling

These tools support our internal operations and customer service. We name the *category*; specific providers are disclosed to enterprise customers under NDA.

| Category | Service Provided | Categories of Data Processed | Typical Location | Transfer Mechanism |
|---|---|---|---|---|
| **Transactional email service** | Account notifications, password resets, system alerts | Email addresses, email content, delivery metadata | USA / EU | Provider DPA + EU SCCs |
| **Customer support / ticketing platform** | Ticket management, knowledge base | Customer contact details, ticket content (account context provided by customer) | USA / EU | Provider DPA + EU SCCs |
| **Product analytics platform** | In-product usage analytics within the dashboard | Pseudonymous user identifiers, in-product event data | USA / EU | Provider DPA + EU SCCs |
| **Service-status communication platform** | Real-time platform status communication at our status page | Subscriber email addresses (opt-in only) | USA / EU | Provider DPA + EU SCCs |

### Compliance & Privacy Operations

| Category / Provider | Service Provided | Categories of Data Processed | Location | Transfer Mechanism |
|---|---|---|---|---|
| **EU Article 27 GDPR Representative** | Designated representative for EU data subjects | Communication metadata (relayed correspondence between data subjects and RemotIQ) | EU Member State | Direct service contract |
| **UK Article 27 GDPR Representative** | Designated representative for UK data subjects | Communication metadata only | United Kingdom | Direct service contract |
| **Compliance automation platform** | ISO 27001 / SOC 2 evidence collection and audit-readiness automation | Read-only access to security-control evidence (not Customer Data) | USA | Provider DPA + EU SCCs |

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## Sub-processors We Do NOT Engage For Your Customer Data

To avoid ambiguity, the following are **not** RemotIQ sub-processors of Customer Data:

- **Google Analytics, Meta Pixel, LinkedIn Insight Tag** — used only on our marketing website for visitor analytics and only with consent. They do not receive any Customer Data or End-User data submitted through the platform.
- **Recruitment tools, HR systems** — process RemotIQ employee and applicant data only, never Customer Data.
- **Internal collaboration tools** (Slack, Google Workspace, etc.) — used by RemotIQ staff for internal operations. Customer Data is not stored in these systems by design.

These tools are listed in our internal **Records of Processing Activities (ROPA)** for transparency but do not appear here because they do not process data on your behalf as a Customer.

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## Customer-Initiated Onward Disclosures

When you **send** an SMS, Voice call, or WhatsApp message through the Platform, you direct that data to the recipient's mobile carrier, voice termination network, or the Meta WhatsApp infrastructure — depending on the destination. Those downstream telecommunications carriers and platforms act under their own legal regimes and are not contracted by us as your sub-processors.

This is inherent to the nature of telecommunications: to send a message to a phone number in country X, the message must reach the carrier serving country X. We cannot contract directly with every mobile carrier worldwide, nor would such a contract be operationally meaningful, since the carrier's role is to deliver the message, not to process data on your behalf.

You acknowledge this in our Terms of Service and DPA, and you are responsible for ensuring your end-users have appropriate notice of this telecommunications routing.

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## Disclosure of Specific Sub-processors Under NDA

Where we have categorised rather than named individual sub-processors above, we will disclose specific vendor identities, locations, and applicable transfer mechanisms to:

- Existing enterprise customers, on request to **privacy@remotiq.com.au**
- Prospective enterprise customers as part of a procurement or security-review process, under a mutual NDA
- Regulators with jurisdiction over the Customer or RemotIQ
- Independent auditors performing ISO 27001 / SOC 2 / data-protection audits

Disclosure is typically delivered within **5 business days** of receiving the request and a signed NDA where applicable.

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## Audit Rights

Under our **Data Processing Addendum**, you may audit our sub-processor governance once per 12-month period, on 30 days' written notice, during business hours, and without disrupting operations. In lieu of an on-site audit, you may rely on our most recent independent audit reports (ISO 27001, SOC 2 Type II) when available.

To request an audit, contact **privacy@remotiq.com.au**.

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## Change History

| Date | Version | Change |
|---|---|---|
| 4 April 2026 | 1.0 | Initial publication |

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## Contact

For questions about our sub-processors or this list:

**Privacy Officer:** Sudhanshu K.
**Email:** privacy@remotiq.com.au · sk@remotiq.com.au
**Phone:** +61 8 6216 2121
**Postal Address:** 203 Hampton Rd, Northampton WA 6535, Australia

For our broader privacy commitments, see our [Privacy Policy](/policy/privacy-policy), [Data Processing Addendum](/policy/data-processing-addendum), and [GDPR Compliance Statement](/policy/gdpr-compliance).

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